Im just gonna list all the things that were wrong with pictures:
This information is 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. At this point, I want to return this item for a full refund as it has caused me too much aggravation. I went weeks with no response at all. We hoped they would just send a replacement part for the damaged piece. I sent an email to their customer service and they didn't reply until I called their phone number. Lowest price for Walker Edison Media Stands TV Bench is $374.00. I left my concern, contact info and inquiry #*****. Note that complaint text that is displayed might not represent all complaints filed with BBB. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. They never called back. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. Richard & Son Customer Service line at 1-877-727-1909 Deck set-off-season -stored in basement of home. I'd never do business with them again and quite frankly, I'd return the product if I could. Doing Business As: Walker Edison. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. I ordered a desk from Home Depot which shipped from Walker Edison. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. 12/2: i called support at **********. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. Inquiry # ******. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. I looked at the box and it had damaged written on the box! For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. We have followed up on your request and provided a resolution on this matter. Order number ******************* Order Total $369.99 and $399.59 with tax. WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. They admitted this to me in email almost immediately and said they were refund me. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. was on hold for 20 minutes. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. Color: I brought it to his attention and he assumed it was because it's made of wood. Cannot leave voicemail because voicemailbox is full. Next spring season brought back out to patio. If you require Better Business Bureau:
I bought a Walker Edison bed through Amazon. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. I then called during their business hours, but only received voicemail. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The box was damaged and two corners of the desk were damaged. We were able to look into your request and have followed up with a reply offering our assistance. See details. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. International Association of Better Business Bureaus. Investor Type. 11/21: email containing tracking numbers and confirmation that order was on the way sent. BBB is here to help. Industry: Furniture and Home Furnishings Retailers One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). Call lasted 6 minutes, no call back received. This is month five of me trying to get a refund. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. They did not.
Thank you for reaching out. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thank you! I ordered a tv stand from Walker Edison on January 4, 2023. So I called them and during phone call was disconnected and not at my end. It arrived 6 complaints closed in the last 12 months. Has been 20 minutes. If you could let us know once that is done, we can get this taken care of for you. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. Which I did and they just forwarded it back to W.E. 2. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. **** ******. I was overcharged. 1. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Investor Name. Thank you for reaching out and providing that information. No response
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. 12/7: called support. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. No one ever called me back. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thank you for reaching out and providing that feedback, it is greatly appreciated. Unfortunately we didn't realize that until after the fact! Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, I emailed again on January 11, January 23, and January 24 with no response. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. Flowing up again regarding the status of hardware or another unit. D'Albor's Homefurnishings offers high quality Furniture, This was an illegitimate practice and inconvenience. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. I paid $300.30 for this dresser and my goal is to get $150 back. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In This Customer originally reached out to us when our warehouse was closed due to a corporate move. They have promised me several times they were going to refund me but never have. Investor Since. Per the records I see, we shipped her the parts she needed once our warehouse opened. If not, please refund me. The link goes nowhere and the tracking number is the same as the order number. WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality They are scamming me and I'm exhausted of it. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It arrived without its hardware. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. When the replacement unit was received, it was damaged by the carrier. I emailed the company 2 mores times after the phone call, and still no reply. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. 11/30: emailed support@walkeredisonshop.com again. Once I seen it, I was infuriated! ***********,I do apologize for the delay.You order has been approved for the hardware pack.As soon as my parts team ships your order and I have tracking I will forward it to you. All locations close daily for lunch, 12-1. 3. Unfortunately, ************** did not wish to review another unit and requested a refund. Hang up. Very disappointed to learn that we are not the first to experience similar problems with this company. Customer Reviews are not used in the calculation of BBB Rating. No one has even personally emailed me to say they will take care of my issue. WebDEMCO MEMBER SERVICE CENTERS. I do not show a reply from ************** after this email was sent. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. WebOverview. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. I consider this case taken care of as we offered the Customer the desired settlement noted below. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). I have never had an issue such as this with any company I have ordered from such as this one. Since I cannot get through to Walker Edison (see above), we are at an impasse. Contact Info. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. They are absolutely scamming and I don't use that word lightly. on hold as I type this. I want to know where my coffee table is, and if they ever plan on sending it to me. This case is surprising to me as the exchange we had with this Customer was lovely. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. I'm just trying to get the necessary hardware, which was never packed in the box. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. Thank you and have a great day! It was received damage on the box and frame (I have photos). I ordered two pieces of furniture on 11/19. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. Well guide you through the process. I purchased this product on 04-08-2022. Order # *********
Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. Log in to manage your orders, payout reports, store statistics, and general settings. Hello, I bought a Walker Edison dresser on June 1st,2021. Can you please let me know which is available and how soon? In one of the drawers the screws were too big for the hole so the wood ended of splitting.
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