Insert your reduced-fare card into the MetroCard machine in stations. Call 511 and follow the prompts get to the Balance Protection Program. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. We have detected you are using an out-of-date browser. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. We credit: The refund of full days remaining is based on the day you notify us of your loss. How to get to Australia's most iconic cities. Registering your Metrocard means: If you have an online account, you canloginand block your lost Metrocard. Our subscription service is temporarily down for system upgrades. "resetPassword": { There are a few ways to add credit to your card. adelaidemetro.com.au. A confirmation code will be sent for validation. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. [Content_Types].xml ( ]O0" MM vIk/@6X!6H?5I9f8v1:gEB0AVn vb$`E*} G#V 9B9!8a`bi~-IpsV\u9bf}*"L"B0Z If you have any issues, please call the InfoLine on 1300 311 108. If you recharged online or by phone, your new funds will be available in about an hour. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. Find out more aboutdifferent metroCARDs and fares or use our fare finder for a recommendation of the fare you need. SENIOR_123456 Email Address / Seniors Card Login Password Forgot password? If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. You cant buy these cards from retailers. Remember, we can't respond to what you've written here. Improve this listing. }, Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. You can do this by clicking on 'update my details'. Please tell us what you were trying to do and why this page was unhelpful. You can set it up again when you are ready. by calling the Adelaide Metro InfoLine on 1300 311 108. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. Brooklyn, NY 11201. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. The trains and trams have the recharging stations on board atleast now. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. We do our best to get service moving again or to give you options to take another train or bus. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. This will become your username. Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. Refill it the way you normally would. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. "campaignIntegrationUrl": "/bin/create/recipient", discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). We recommend registering your metroCARD with us and setting up an online account to make managing and recharging your metroCARD easier, and to protect your balance if your metroCARD is lost or stolen. We can transfer credit from lost Metrocards, to replacement ones. visit us at the InfoCentre Adelaide Railway Centre. Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims If you lose your Seniors Card or it gets stolen or stops working, use Seniors Card member online services or contact the Seniors Card Unit on1800 819 961 orseniorscard@sa.gov.au and a replacement card will be provided to you at no cost. Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . The Parade, Norwood, South Australia South Australian Tourism Commission. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. Anyone can buy a regular, concession or student metroCARD but you must always carry your relevant concession card or student ID card on-board. for members of your family or business), recharge any metroCARDs registered to your account, buy 14-day and 28-day passes for metroCARDs registered to your account, set up, manage or deactivate automatic recharges, update your personal details with us (except your account name), such as your password, credit card, email and phone number. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. If you have an account and forget your password, you can reset it online. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. You can do this, You can use a contactless credit card, debit card or mobile device to. We recommend updating your browser to the latest version. 130 Livingston Street Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. You need to validate the metroCARD within 3 months of buying a recharge. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? You will need a standard Metroticket or metroCARD to board the bus. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . Foldout seats in the wheelchair access area can be used by all passengers, but should be vacated if a wheelchair passenger boards the bus. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. "validationUrl": "/bin/ta/postauth", Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre.
Hi, any customer who performs a remote recharge to their metroCARD via the InfoLine or online will have their recharge amount available on their metroCARD within an hour of performing the recharge. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. SMS
Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. Remember, we can't respond to what you've written here. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. You can also ask at a station booth for a postage-paid envelope. As an authorised representative, you can apply for a refund online. You can order a replacement card by: Logging into your online account if you have previously registered. "screenSet": "Aus-V3-RegistrationLogin", The minimum recharge is $5 and the maximum amount you can store on your card is $200. Please check back later to finish subscribing to service updates. "screenSet": "Aus-ProfileUpdate", Email. Related information metroCARD conditions of use (PDF, 349 KB) Seniors Card How to catch a bus, train or tram Passenger behaviour and safety Public transport apps You dont need an online account to use a metroCARD. There are two kinds of validators: dual-purpose and Metrocard-only. We use cookies on this site to enhance your user experience. A confirmation code will be sent for validation. This website is licensed under a Creative Commons
You have two years from the expiration date to transfer any remaining money to a new card. Visit new.mta.info/farehelp. }, Vending machines at stops and stations dont accept cash. change the name on your metroCARD account. Metrocard-only validators have been installed alongside the dual-purpose validators on the 3000 class railcars and the Alstom Citadis trams and at secondary doors on the larger O-Bahn buses. . All other customers Many claims can be filed online We deduct a $5 administrative handling fee from the refund amount for the second claim. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. We use both Courtesy Passes and GO Tickets to honor our pledge to keep you moving. $4.24per day remaining on your 30-Day card, and. mailed in. They differ from other ticket vending machines in that they both dispense and recharge Metrocards. A beep and a green light means that it has validated properly. Adelaide is serviced by Adelaide Airport (ADL) near the city centre.
$8.86 per day remaining on your 7-Day Express Bus Plus card. You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Your refund will be credited back to that card. We recommend updating your browser to the latest version. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. We can't respond to what you write here but you can contact us instead if you'd like a response. 3 SMS
Seniors Card in other states and territories - Australian Government. Related information Contact Adelaide Metro InfoLine. PK ! The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. If you recharge in person or using a vending machine, your funds will be available immediately. A customer service representative will assist with processing a refund. Other Metro agents cannot issue replacement cards or transfer balances. You need to order a replacement card before blocking the lost one. Submit your application online or find out how to apply via a hard copy form. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. Tram, Adelaide, South Australia South Australian Tourism Commission. [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. You can order replacement Metrocards online. Call 511 and follow the prompts get to the Balance Protection Program. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Find out more about discounted travel with a Visitor pass. If you have auto recharge setup on a metroCARD, cancel that, too. To correctly return to normal functionality please ensure you click Leave Preview Leave Preview Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. Please visit the operators website for further information. We can't respond to what you write here but you can contact us instead if you'd like a response. When is the best time to visit Australia? Note: your card/pass must be registered to be eligible for replacement. The Adelaide Metro JetBus travels between Adelaide airport and the City. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). The metrocard is only a pain because it's difficult to reload / limited places. Tq l Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. Enjoy the trip you took on the H30 and the rest you cunt. If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. Select Dispute Charges and follow the instructions. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. Any value on your card when its lost or stolen is not refundable. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. Phone: 1300 311 108 (metropolitan customers) Phone: 1800 182 160 (regional customers) TTY: 8303 0844 Lines are . Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. Please tell us what you were trying to do and why this page was unhelpful. Your Seniors Card is ready to use on public transport as soon as you receive it. J1 and J2 buses run from the airport to the city approximately every 30 minutes. This is your best option. How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. Our subscription service is temporarily down for system upgrades. Thanks for your feedbackWe use what you tell us to help improve the website. Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Either: call our InfoLine on 1300 311 108 visit us at the InfoCentre Adelaide Railway Centre. Use the service finder to locate a metroCARD agent near you. Thanks for contributing - your feedback helps us improve this website. File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector Find more information about getting help with MetroCard problems. Here's how to transfer a balance from an expired card, plus other ways to address common issues. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. q3$eS:c*x! If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Login and let us know what needs to be updated on our Adelaide Metro metrocard machine listing, or email us on support@studentvip.com.au. You can use a metroCARD to pay for this airport service. Adelaides rail network is a great way to visit attractions outside of the city centre. The South Australian Seniors Card program provides members with a wide range of benefits includingdiscounts and special offers from businesses andfree travel on Adelaide Metro buses, trains and trams. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. Seniors Card holders: Use SENIOR_and your seniors card number e.g. Public buses are an easy way to get from Adelaide Airport to the city. How should we update you? Trains are equipped with ramps at the front-most entrance to enable wheelchair passengers to board. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. Choose a travel card from the list. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. SENIOR_1234567. During certain planned service changes, you might receive a GO Ticket from a station agent. New passwords need to be between 8 and 16 characters long. Copyright2020. We can't respond to what you write here but you can contact us instead if you'd like a response. The majority of buses, trams and trains have accessible options check the, Use 98 City Connector buses to travel between Adelaides downtown hotels and attractions such as the. Once you have logged in for the first time, you should change your password. You can either recharge as you go, or set up a convenient auto recharge. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. the MetroCard, MetroCard Vending Machine Receipt or Select Bus Service (SBS) Receipt is received by the MetroCard Customer Claims center: . Your email has been successfully verified, please click the button below to continue to log in. If you do opt to rent a car at the airport or in the city, you may want to check whether your hotel charges a daily parking fee. Replacement plans soon fell through and the original equipment remained in use until 2012. You can now recharge your MetroCard online! -&. If you dont have an OMNY account, heres where you can. Copyright 2023. "homePagePath": "/content/australia/en.html", We no longer support this browser, so parts of the site might not work as you expect them to. Tourism Australia makes no representations whatsoever about any other websites which you may access through its websites such as australia.com. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. The expiration date is usually about one year from the date of purchase. And, of course, green also means go. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. Simply present your Seniors Card and pay by cash, credit or debit card. "login": { If you have auto recharge setup on a metroCARD, cancel that, too. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. visit us at the InfoCentre Adelaide Railway Centre. Youll need to answer some questions to confirm that you are the registered account holder. You dont need to validate your metroCARD when you leave a vehicle. [2] In 2010, it was announced that Affiliated Computer Services had been awarded the contract to replace the aging Crouzet system with a new contactless smartcard system, which would allow the current Edmondson-sized magnetic stripe tickets to remain in use. Please don't include any of your personal information in this box. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. We no longer support this browser, so parts of the site might not work as you expect them to. In short, unless things have changed since I looked last, there is no way a mobile phone app . Use the service finder to locate a metroCARD agent near you. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. your credit card has expired), we will contact you via the email listed in your metroCARD account.
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