Log in using the xFi Gateways credentials and not your Xfinity User ID and Password. thank you. You can also visit xfinity.com/myaccount and log in with your Xfinity credentials. Using this method, you can select and activate a particular pod of the multi-pod pack. Well walk you through setup in minutes. Just plug your Pod into an indoor electrical outlet, then use the Xfinity app to pair it with your xFi Gateway. It typically takes an overnight of time for optimization whether you add or remove the device. Full installation guide with speed tests and set up. 2 Place each Pod approximately halfway between the Gateway and the device you wish to use. You must pay keen attention while placing the pods. Try activating another xFi Pod from the pack on the Xfinity xFi app on your Android phone. Hold on with the patience and wait for a minute or two. Unplug xFi Pod from Power Outlets shared with Light Switches. Blinking White light means that hasnt been activated yet. If for some reason you need to start your setup from the beginning, you can always delete the pods from your account. The location of your Xfinity Pods is equally as important as the location of your Gateway. stream Select Edit WiFi from the pop-up card to edit your WiFi name and password, change security settings and choose whether you hide or broadcast your WiFi . Distance from xFi Gateway for First xFi Pod. To prevent such occurrences, you must take care of your equipment and make sure they are in good condition. Other factors can affect speeds. Plug in your Pod. Remove the xFi pod. Restart Xfinity Modem (If Applicable). For best results, make sure your Pods are placed near the highest number of people in your home. We and our partners use cookies to Store and/or access information on a device. If youre tired of your xFi Pods, you can take a look at the other options available on the market. It typically blinks twice every second if it is active, and once every two seconds if it is inactive. But if youre looking to make the most of your data plans, maximum speed, youre better off putting the xFi Gateway in bridge mode and getting another, faster router. This network can help fill in many of the gaps in your homes WiFi coverage and blanket your home with strong, reliable WiFi signals. Ive compared a few of them myself, namely the XFi Pods and Eero routers. Anytime the pods are connected the Speedtest won't even load. Samsung TV Wont Connect to WiFi: Try This to Fix in Seconds. Disconnect the xFi pod from the wall outlet and check for any visible signs of physical damage. Place it into the bottom plug of an electrical outlet with at least one room separating it from the Panoramic Wifi Gateway device (ensuring it's within approximately 20-30 feet away) Once plugged in the ideal spot, complete the steps within the app. 10. Clear all unfinished or lagging processes in the xFi pod due to network issues, and. If you have multiple Pods connected to a single Gateway and only one of the Pods is sending connection error messages, this would be a good option to try. An xFi Pod works with our xFi Gateway to extend your WiFi network, and help eliminate deadspots for more consistent coverage to keep you seamlessly connected throughout your home. To add your xFi Pod, customers simply need to download the Xfinity mobile app (for iOS and Android), click on the Account tab, select activate xFi Pods and follow the prompts. Make sure the modem and router cables are properly connected to your gateway and that you have the correct IP settings configured. Go to Internet and select the option Manage My Pods. If you are not able to activate the xFi pod using the Bluetooth connection on your Android phone, you have to turn it off on your phone. The best way to get the most out of your xFi Pods is to properly place them throughout your home, and follow the instructions for setting up your xFi Pods to fit your homes WiFi needs. Make sure that it is at least 20 to 30 feet away from your router, that is minimum one room distance. Locate the reset button on the xFi pod. Plug the modem back in and your internet will start working and you could also be able to connect your devices, if you were having problem with the device connection. This would start the xFi pod in a clean state. To reboot your Gateway, here is what you need to do: Improper posting of your Xfinity Pods can cause it to go offline. The next step is to set up the xFi pod as a new pod on the Xfinity xFi app on your Android phone to fix the Xfinity pods not connecting issue. When detected, the system will automatically setup the Pod for you. Privacy Policy. In the 21st century, when most of us seem to spend all day on the internet for work or entertainment, an inconsistent connection is a nightmare. Click on "Manage Internet", and then on "Restart Modem". 3. The XFI Gateway Offline issue might be caused by a conflict with your Firewall settings or antivirus software. WiFi Pods are a good way to eliminate dead spots in your home as long as they are set up correctly. 1 Go to Advanced Settings > Security > Inbound Traffic. Need more coverage? The pods or even the gateway might be experiencing a blockage if placed behind a piece of furniture. Read this article to find out more such reasons for the issue and try implementing the methods given here to fix the issue of Xfinity pods not connecting. Comcast may be facing issues with its internets infrastructure. If you receive the Pods Not Coming Online and do not intend to use all of the pods for your home mesh, select the Not Using All Pods option. The blinking light is a sign that the Xfinity pod is working properly and is connected to the network. 2018-11-12T16:38:13+08:00 This is typically an indication that the router is properly sending out and receiving signals from your ISP (internet service provider). To reset your Xfinity Pods, you will do the reverse of an activation. Additionally, it is possible that the problem is happening due to server overload or scheduled maintenance. 1. Its the most annoying thing when your xFi Gateway router goes offline, especially if, like me, rely on it for reliable Wi-Fi coverage across the home. Restarting your xFi Gateway would: 2. You can use its application for it. You also wont be able to access your cameras and other Smart Home accessories if you have Xfinity Home. 4. RESET WIFI ROUTER: This will reset the Wi-Fi router component of the xFi Gateway while maintaining the internet connection. To fix the Xfinity pods not connecting issue, hold your Android phone at a distance of about six to eight inches away from the first xFi pod while activating. After selecting Manage Internet, select Restart Modem.. If all else fails, you can perform a simple factory reset of your Xfinity Pods. Turning something off and them on again, tends to fix most issues when it comes to electrical devices. It is difficult to say why your WiFi pod is not working without having more information available. While youre restarting your xFI Gateway, you wont be able to use your home network until the restart is complete. 3. << /Metadata 4 0 R /Outlines 6 0 R /Pages 14 0 R /StructTreeRoot 18 0 R /Type /Catalog >> 3 You can now proceed with setting up your Xfinity Pod once more. Thats it! Once you have added your Pods, they should automatically connect to the network, and your mesh should be working. 2. If so, you will probably have to contact your ISP for assistance. This is a universal solution to any technical issue. It is very important to maintain proper space between your pods and router. The procedure will begin when you click Start Troubleshooting and last for about seven minutes. Pod connection will not exceed the maximum speed of your Xfinity Internet plan. The next step is to activate the xFi pod manually using its serial number on your Android phone. If youre renting a gateway modem from Xfinity, we highly recommend investing in an Xfinity modem instead of renting. ). After you plug in the pods, the light on them should first turn solid white, then they should breathe (that is, the light will slowly fade in and out), and once the pods are online, the light should go out. 1A. Xfinity pods popularly known as xFi pod is an Wi-fi extender tool that comes with your whole xFi service. When positioning your xFi Pods, make sure to place them within 10-15 feet of each other and near the areas of your home that need the strongest WiFi signal. Next, you should also make sure that the Pod lights are on and that the network light is at least green. With a few troubleshooting tips, I can show you how to fix xFi pod problems. This might be due to various reasons, of which the prime reason is that the xFi pods are not activated using the Xfinity app. Hi, how do you remove the connection between an xfi pod (gen 2) and its previous account if you don't have access to that account or xfi router any more? If you cannot connect to the Gateway, it may be time for a reboot. Service sold separately. Here's how to install and activate your new xFi Pod (s) with the Xfinity App. If you need to extend your wifi signal a bit more than what the xFi Gateway can provide on its own, then most people will also have the xFi Pods Xfinitys Wi-Fi extenders. If the xFi pod is connected directly to the xFi Gateway, you may not be able to activate the pod and use it on your devices. Archived post. To ensure that xFi pods are working correctly, you can check the green LEDs on the front of the pods to make sure they are illuminated. Youll lose network access and need to re-establish network connectivity. Its time to contact your service provider and get it solved. If the issue with the xFi pod is still un-cleared, you can try the factory reset option on the xFi pod. An example of data being processed may be a unique identifier stored in a cookie. Ensure that you are following the recommended spacing guidelines. When you Restart your xFi Gateway, you naturally wont be able to use your home network until the procedure is complete. Tap on the Pod you would like to remove from the list. The lights will vary from router to router, but here are the most common lights that you may find: Power: A solid green or white light indicates that your router is powered on. 9. Make sure you dont open any ports or devices until youve configured everything first (including network settings). Requires Xfinity Internet subscription with a compatible Xfinity xFi Gateway. Hold your phone or tablet near the Pod you just plugged in. Xfinity XFi Pods WiFi Extender Create a full mesh WiFi network at home. Youll be temporarily disconnected from the network. Log into your Xfinity account and select My Account. 2 4 Link: https://comca.st/2LMDGbz You can fix most problems with the Xfinity Pods by restarting the xFi Gateway. If there are any light switches near the xFi pod, you might accidentally push them off or turn them off. The Xfinity gateway may be unable to cache data if you have too many devices connected or are downloading large files. You will not be able . Make Your Life Easier with These Top Tips, Five Basement Remodeling Tips that Will Help You Achieve Your Greatest Home Potential. In case you dont see a steady white light that means there is a problem with your internet service. Open the Xfinity official website and log in to your account using the sign-in credentials. As a universal method to fix the Xfinity pods not connecting issue, you can try power cycling the xFi pod and the xFi Gateway. Factory Reset. Then you will have to reactivate it. Depending on the model of Xfinity gateway you are using, some common issues include a weak or unstable signal, outdated software, insufficient memory, interference with or proximity to other wireless networks, incorrect IP settings, or insufficient power supply. How to reset. You can also visit xfinity.com/myaccount and log in with your Xfinity credentials. It may need to be replaced, or there could be something wrong with the settings or connection. These problems are minor in nature but can create a disturbance in your network. RESTORE WIFI SETTINGS This completely restores your Wi-Fi settings (e.g., SSID/WiFi network name, WiFi password) on your xFi Gateway to the original factory settings. Plug back the pods too and there you are back to your seamless connection. RESTORE FACTORY SETTINGS This option resets everything, including firewall settings, managed devices, parental controls, Wi-Fi credentials, etc. Well, here are few things you can try . Unplug the Pod from the wall. The Comcast internet may disconnect for several reasons, and it is not always the Internet Service Providers fault unless the status center page shows a service outage in your area. 1. RESET WIFI MODULE: Thisll switch off your xFi Gateways Wi-Fi radio and turns it back on. Additionally, you should verify that your Pods are not too far away from your router, as the range on Pods is typically only 150-300ft. Press the Windows key, type Google Chrome, then click on Open. Your Xfinity Pods should be placed in the open and not behind furniture or tables to reduce wireless interference. If not, then please proceed to the next troubleshooting tip. Type a name in the field and tap on the Confirm Name button. The Xfinity pods, not working issue has recently been the main problem with this configuration. Luckily your Xfinity Security Sensors will remain unaffected. Our xFi Gateway all-in-one modem + router delivers a powerful connection with built-in Advanced Security. Hi, how do you remove the connection between an xfi pod (gen 2) and its previous account if you dont have access to that account or xfi router any more? Fix Discord Images Showing as Files on PC. 2 In Advanced Settings > Security, make sure that the option Enable inbound traffic protection on this interface is uncheck. If the light is solid green, this means that the modem has an internet connection. The Pods connect wirelessly to the xFi Gateway. Testing o Show more Show more Xfinity. It is a very common mistake that most of us end up making. Once you remove your device, unplug it. 1D. 4. (The pod was not disconnected from the account before the account was closed and router returned). No light means that its off. I ended up try the new gen 2 pod and it's even worse. Make sure you are adhering to the advised spacing recommendations. Select your gateway from the list of devices and select Restart this device. Ethernet: A solid light indicates that one or more of your Ethernet cables are connected. You should notice a significant improvement in both speed and stability. Follow the instructions that appear on your screen to enjoy more consistent WiFi. Select your network. Blinking Blue light means that your xFi Gateway is trying to connect to another device. If youre experiencing the problem of your XFi Gateway going offline, then the following remedies below will certainly help to solve this issue for you. Ive had very few issues with them, but one problem that does crop up now and again is the XFi Gateway going offline. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Look for the xFi pods section and check that the connection status is listed as connected or pairing. If all else fails, its best to contact your internet service provider so they can help you figure out why your WiFi pod is not functioning and take the necessary steps to fix the problem. Once 60 seconds are up, plug your Gateway again and wait for the light on the Gateway to turn white. Acrobat Distiller 15.0 (Windows) Interference or proximity to other wireless networks can also cause your Xfinity gateway to go offline. endobj 5 When the light turns a solid white, thats when you can plug in all of your Xfinity Pods again. It should be halfway between your gateway and an area without coverage or obstructions. Your Xfinity Pods could go offline due to improper posting. Unplug xFi Pod or mesh network Pods and wait for 60 seconds. Clicking on Start Troubleshooting will kick start the process, which will take approximately seven minutes to complete. Check for a small light on the front of the xFi Pod when first plugged in. 3 Each Pod should be placed at least 20 to 30 feet apart. The green light indicates that your modem is connected to the Xfinity network and is online. 1E. 3 Turn off your internet connection. If youre on your smartphone, you can download the Xfinity app for free either from Google Play or the App Store on iOS. Insufficient memory may also be the cause of an offline gateway. There is a problem with the Internet Service Provider. Can I stop someone from seeing that I read their text. Limited to five online orders per month. RESET WIFI ROUTER: Thisll keep the internet connection up while restarting the Wi-Fi router portion of the xFi Gateway. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I moved and my internet was disconnected before I was able to remove my wifi pods from my account. Scroll down till you spot Troubleshooting and select Restart. Plug the xFi Pod into the power outlet. If the light is blinking, it typically means it may be trying to update or communicating with the cable network. When the light or lights on the pods front start flashing, thats a signal that the reset process has been initiated. Disconnect the xFi pod and re-plug it directly to the xFi Gateway using the Ethernet port on the bottom, or. The pod itself may be malfunctioning. 1 Open the Xfinity App on your smartphone, then select Network from the bottom menu. 1. Simply turn the Gateway off, turn off the switch and unplug the power cable from the socket. Can I Download More Voices For My Google Assistant? You can do this by unplugging it from the power outlet for about a minute and then plugging it back in. New comments cannot be posted and votes cannot be cast. Your email address will not be published. Tap on the Get Started button on the welcome screen. Required fields are marked *. As great as they can be, like most technology, dealing with Xfinity Pods that keep going offline and not connecting can be extremely irritating. Your xFi could be disconnecting for several reasons. While setting up we either make a mistake or we miss out on something, and we pay for it later by experiencing a disturbance in the connection. Now unplug the gateway by removing the source through power plug. This is because their network radio is constantly communicating with other Xfinity devices. stream In fact, there are many households that only Xfinity xFi gateway for fast, reliable and seamless internet connection. Tap on the Xfinity Device tab in the Add a Device section. The wait is over, plug back the gateway to its old position. If this is the case, you may need to relocate the gateway closer to the signal source or identify and remove any obstacles blocking the signal. The memory is cleared, and a fresh startup of the device is performed. Keep in mind. Ensure that all Xfinity Pods in your home mesh are unplugged from their outlets. Wipe out the memory of the xFi pod and on all devices. We usually hide the pods behind the furniture like dresser or dining table to keep the neat but lets not do that. I have the same issue and need help as well. Plug in the xFi Gateway to the Power source and wait till the light turns white. Since I moved to the US about 3 years ago, Ive been using Xfinitys Internet Service. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). For example, if youre dealing with dead spots in the bedroom, youll want to place an xFi Pod near the center of the bedroom, preferably near an open doorway. Scroll down till you spot "Troubleshooting" and select "Restart". The questions then become, what causes this to happen and how can you fix Xfinity Pods that keep going offline and not connecting? So, once you have rebooted the system, make sure you set it up properly. Simply restarting the Gateway will resolve the issue of the xFi Gateway going offline. A good old fashioned off then on again function! Plug the modem back into power and wait until the modem is fully restarted and its LEDs indicate there is an internet connection. 6. To reset an xFi pod, please follow the steps below: 1. This would clear all the glitches and issues on the pod and make it in a clean state. Once the xFi pod is back online, it will begin searching for the best cellular signal and should display the signal strength indicator. In many situations the problems occur due to simple power surge or a temporary interface. Tap on Remove Pod option. One of the main reasons for the issue in the xFi pod is that it may be placed in an electric outlet that has a lot of interference from the objects nearby. Note: This method is only applicable if you are using all pods of the multi-pod packs. If you have Xfinity Home, you also wont be able to access your cameras and other Smart Home gadgets, although your Xfinity Security Sensors wont be impacted. *) in the address bar and pressing the enter key to open the login screen, where you must enter the username admin and password ( password123#2!12#3! 1. Log back into the Xfinity app and select My Account. Just like you activated the Gateway, you will follow the same steps of signing into the app and follow the steps to add a new device by selecting more options, add a new device, and finding your Xfinity Pods in the list of devices to choose from. Another option of the basic troubleshooting method is to make sure that the xFi pod is clear of any obstruction and is visible clearly. We will not leave you high and dry, you can try following things if your pods are online but you are unable to perform the related tasks . A not-so-new design that is common in housing designs is to add outlets that are controlled by what appear to be light switches on the walls. However, it is advisable that you try other methods before resorting to this. Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning.