It asked for my social security which I was not comfortable with. Heres my Work Order Number 298332-313933. Took 2 months to fix a major issue that left me staying with my mom for that time period. Companies can ask for reviews via automatic invitations. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. Great Jones Location 2001 Broadway Ste 400, Oakland, California, 94612, United States Description Their driving purpose is to provide the highest quality care for your rental properties and work with local vendors to achieve the most competitive possible pricing for upkeep. He understands and does everything he can to make sure he can help everyone . I called every day (we live in Florida. But GREAT JONES need to find a better system for ORGANIZATION AND COMMUNICATION. Estimate was more than $4000. GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. BBB is here to help. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. With this parts of the home floor buckled with the most in the bathroom and kitchen. This company is a scam and do not care about their tenants. HQ Phone (239) 232-8416 Company Great Jones Alex Vercheski Current Workplace Alex Vercheski has been working as a Manager, Property at Great Jones for 4 years. I put in new tiles to cover and hide this in the bathroom. I work from home and have disabilities. Our leadership team has spent over a decade building digital platforms and operational machines that have powered billions of dollars' worth of transactions for businesses like 1stdibs, Skillshare, Uber, and Warby Parker. Names, phone numbers and addresses of the following for the apartment application: Security deposit (usually equivalent to 1 2 months rent), Criminal and Credit Check Fee ($50 $150), Brokerage fee, if applicable. As a property owner, I am very disappointed with the level of service provided by Great Jones. We sent you a check in the amount of $1301 ON 5/10/22. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. Lower costs, higher returns for you. Planned Property Management owns and manages over 3,700 apartments in Chicago's best neighborhoods. Enter your rental property's zip code or city below Zip code or city Get Started Or call us (866) 504-2251 to speak to a portfolio representative Prospective Owners Email hello@greatjones.co Services Pricing Locations Company Careers Search Rentals Help Blog Vendors Current Owners Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Whether you are new to the rental lifecycle or are an experienced landlord, you understand that renting a property can be a lot of work. We would like to have a better understanding about your experience. Hi Al 2, we appreciate your honest review. Rent and bills were still due though. We ask that you continue to work with the pest control company. We will reach out to you directly and do our best to resolve this with you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I wanted to share some additional follow up issues Ive experienced with Great Jones. For the past year our rental has been dealing with a rat infestation that is not being properly taken care of by Great Jones. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. I contacted the maintenance service provider.Initially the repair company contracted to do the work never showed. The application fee costly $50. If they didn't have breed restrictions they wouldn't have so many houses on the market. My property is located in **********, ** which is where Great Jones operated as my property manager and is why I submitted the complaint there. Hi Ebony Wallace, we appreciate your honest review. They kept $1000 reserve for each of the two units they were managing. DO NOT WASTE YOUR TIME. Great Jones Resident Payments 717 N. Harwood Street, Suite 2800 Dallas, TX 75201 For your security, we recommend USPS Certified Mail (with tracking number), FedEx Ground or FedEx Express, or UPS. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. BBB Business Profiles generally cover a three-year reporting period. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I honestly simply cannot believe a property manager company would rent out a residence with this many issues. This is the worst property management company. Reliable premium management and maintenance. Here are 8 tips for writing great reviews. 4.6 miles away from B Jonesinvestmet. I told them I had 10 days to submit the information and I have yet to hear from them. After all repairs were done, GJ agreed to list my property for rent but with condition to reduce price by 2% for every week on the market, so if they were not able to rent my townhouse within a month, lease would go down by 8%, and this reductuon was not negoshiable. Without a direct line to contact the management team, I am forced to rely on their generic support email which takes longer than it should to get a response. Some co-op boards may only meet once a month or even once every 2 months. Again, they were great on the rental but the customer service on fixing things is completely non reponsive. Throughout the vacancy they were slow to communicate, unhelpful and not proactive in their approach. As a matter of policy, BBB does not endorse any product, service or business. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). 5 reviews of Great Jones "Changing my rating to 1 star, none if I could. Yes you read me right! Thats right they charging me fees when theyre no longer managing the property. HE PREFORMED NO WORK AT ALL. 2023 Trustpilot, Inc. All rights reserved. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. Corporation that owns the property and acts as if they arent involved with actually making the poor choices residents have to suffer with. The issue here is not with scheduling no matter how you try to push it off as that. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. We signed up with great Jones property management in 2019. Thanks. In everything we do, we want to change property investing and management for the greater. Hi there, we appreciate your honest review. While things were good initially, the past 6 months were a nightmare. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Complaint: ******** JLL has a great opportunity to join our Retail Property Management Team at the Shops at Palm Desert. Our management was switched to Great Jones later in 2020, so we dealt with the company for almost 2 years. What to do and what not to do. The entirety of my stay at my rental was marked by negligence. After multiple complaints from tenants and issues with rent collection with decided to discontinue services in May 2022. Please please please please please run as far away from this company as possible. Great Jones tells me since I'm on a month to month I don't get a lease. It goes against our guidelines to offer incentives for reviews. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. Our focus? Hi Kaeleii Riser, we appreciate your honest review. ******* will be contacting you with any updates to schedule. - The long vacancy period was not due to my refusal to reduce rent. They gave me a few numbers and called upon arriving. At Great Jones, our mission is to deliver software & services to the several trillion (!) I emailed numerous times my concerns and my concerns of the morality and legality of taking applicants fees knowing the property is not available for rent with no similar options in the area, and being non responsive to even help to find a property. We have submitted umpteen maintenance request for quality checks of water, as well as plumbing along with repair to our front door locks after ensuring Hurricane *** in SW Florida. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They responded with a phone call saying my lease was not renewed. FRUAD !!!!!!!!!!! Hi Elishia Miller, we appreciate your honest review. In closing great jones has one of the poorest communication and only responds by email. Anyone can write a Trustpilot review. I need to hear from GREAT JONES. My attorney has just started combing through their documents so we can sue them and has already found multiple errors where it is obvious they dont even know what South Carolina law is. When we moved out in July, we followed all the steps for moving out and notifying the company. 66 complaints closed in the last 12 months. We see that there were some scheduling issues for your last appointment, but now that ******* has been informed of your availability, they are working with the vendor to set an appointment time. As resolution, I expect a refund for the services not rendered, mismanagement and the poor workmanship otherwise I will pursue other avenues for reparation. You can reach the regional manager directly only before you sign the contract. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or . If you could provide more information to us, we would be more than happy to try and make this situation better. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. I am a current resident. This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. BBB Business Profiles are subject to change at any time. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. If you need another copy of this itemization please request one by emailing **********************************. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. Is that why the complaint was forwarded to you perhaps? We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We are owed our full security deposit of $1107. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) Useful. Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. It's not even that they're incompetent, they just don't care. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. We were never truly satisfied with their services but continued for sake of convenience. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. After tenants leave, Great Jones requested to do repairs to make my condo "livable" again so they can list it for rent. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. He explained the process clearly and was able to accommodate us and our needs. The application & $50 for fee was submitted on Feb17th 2022. Reply from Great Jones Property Management. Date of experience: April 25, 2022. We have not been successful after multiple attempts (emails and phone calls). Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. About Great Jones Property Management Information written by the company Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. Communication sucks. Absolutely terrible experience Horrible communication, late on updates/repairs/invoicing. We are looking for the refund owed to us. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. My level of concern over these continuing delays is significantly increasing with each passing day. BBB Business Profiles are subject to change at any time. Great Jones is building the modern operating platform for the residential rental asset class. I've been trying to reach Great Jones since 9/19/22. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 667 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website 1-star Filter Sort: Most relevant BR Brenda 1 review US Mar 23, 2022 Verified Problems not resolved Problems not resolved. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All Complaint: 18332804I am rejecting this response because: There have been zero scheduling issues between myself and pest control company and I have plenty of evidence to show that if needed. Run far far away! My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. I will definitely be gone after the lease actually started packing already. I don't know if Great Jones is in this. I had to purchase window units so me and my family don't get sick. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The application & $50 for fee was submitted on April 12, 2022. We will reach out to you directly and do our best to resolve this with you. Looking to rent? Hi Elisandro Feliz Matos, we appreciate your honest review. I paid my rent on time except for last month in September 2022 when great jones treated me me horribly. For example if your rent were $3500/month, your salary would need to be $140,000/year in order to rent the apartment by yourself. No tenant should ever be forced to live with rats and this is absolutely unacceptable. They get me a $250 discount for one month for 5 months without a/c and in record heat! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. They will not respond to your emails or calls and if youre lucky enough to get someone on the phone its with a third party company that has nothing to do with Greenville and has limited knowledge about any of the properties. After I applied I was asked for a copy of my lease. I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! We would like to have a better understanding about your experience. When I finally get a response, my questions are often left unanswered. I couldn't let my family suffer. Meaning houses that are thrown together to look good just to find all underlying problems after move in. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Dont recommend even applying for their properties. No communication. Stl area they only have cardboard houses. Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. In everything we do, we want to change property investing and management for the greater. leasing@greatjones.co or (239) 201-2164 Own rental property? I am rejecting this response because of the following: Please see dates of attachments. The $1301 was the rent, not the reserve. If you do not meet this criterion, a guarantor may be required. Hi Jewell, we appreciate your honest review. If you are subleasing a co-op or leasing a condominium, board approval will be required. The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. I would highly advise against getting any business with Great Jones. You stay in the loop but above the fray we communicate proactively and take care of the details so you never need to manage us. Thank you for reaching out regarding your move out charges. I submitted a work order and called. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. My wife posted a scathing review earlier and it was removed. We rented a property from Great Jones property management on Oct 27, 2018. Rently is an innovative Real Estate Self Service Showing Solution that will help Property Managers automate their showings & scheduling.Using Rently's self service showing solution property managers can easily provide access to renters and vendors without having to go out to the property. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Their driving purpose is to utilize technology to stay one step ahead of investors needs and positively affect their bottom line through never-before-seen efficiencies. I have yet to hear from Great Jones yet they can contact me for the over due rent. The communication with Great Jones is attached. Contact Information 3049 Cleveland Ave STE 235 Fort Myers, FL 33901-7046 Get Directions Visit Website (866) 504-2251 Primary hours 8:30 AM - 5:30 PM 1.06/5 Average of 64 Customer Reviews Customer. Unfortunately, based on the information provided, we are having difficulty locating you in our system. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thanks for everything. We use dedicated people and clever technology to safeguard our platform. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Left four voicemails. The washer hose is attached to this. Great jones is awesome . This was confirmed by my tenant. So on Nov 11 I was able to contact tenant support. When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. The pipe in the laundry was leaking. They are also thieves. Again, please refer to the original attachments. No contact from them at all. I have always been a good, respectful tenant. Have a wonderful day. No water for first week here at property. And They did not that in order. As a landlord I am so disappointed that I select Great Jones as my property management company. They initially charged me close to $8,000 to get my property "************" and allegedly fixed a long list of issues which I recently learned many were not actually fixed. July I noticed a warter leak in my walk-in closet coming from behind the wall. Details are as follows. We are very sorry to hear about the issues you are experiencing. Rent and reserve are two different items. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Based on my own walk through, there were a number of items left off the report, including burned out light bulbs, garbage that was left in the unit, a broken threshold in the dining room, missing light cover on the bedroom ceiling fan, fixing original the doorbell that was removed by the tenant, and some general cleaning. I left this home in better condition with upgrades to many parts of the house. We would like to have a better understanding about your experience. Literally the worst rental company in Greenville dont waste your time. I have had 3 pipes break, which they did fix. We are well-funded by leading global investors including Crosslink Capital, Zigg Capital, Juxtapose, and top NYC angels & real estate entrepreneurs including Kevin Ryan, David Rosenblatt, and Jason Finger, who have founded or led companies such as Seamless, Gilt Groupe, MongoDB, DoubleClick, 1stdibs, Floored, and others. Tawny Robyn at their customer service center are BOMB.COM None of this was their fault but they did what they could to help me and I could tell. OAKLAND, Calif., Aug. 25, 2021 /PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it has acquired property management. They do not return phone calls, emails or even a registered letter. Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. We will reach out to you directly and do our best to resolve this with you. Great Jones decided that it is much easier to charge owner than tenants as they already left. It was founded by Jay Goldklang, Abigail Besdin, and David Diaz with offices in Florida, Indiana, and North Carolina. 0/10 do not recommend wasting your time on this company whatsoever. Im very happy they have so many negative reviews. Hi Nadeem Iqbal, we appreciate your honest review. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. While things were good initially, the past 6 months were a nightmare. I have a disabled child who's a deaf mute and suffers from seizures. Well guide you through the process. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We have requested our move out team to process the security deposit as soon as possible. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Their driving purpose is to provide the highest quality care for your rental properties . Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. Hi Haley Darnell, we appreciate your honest review. Our founders have previously built leading digital products for millions of modern consumers. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. Unfair business practices. We also ensure all reviews are published without moderation. It has been 4 nights. I moved out of a Great Jones Managed apt. They have refused to release the funds they kept in reserve for the properties. Darrius Mosley, thank you for sharing your positive experience! Great neighbors, maintenance and quick and efficient service from management! At this time the vendor has been assigned to the work order. One of their property managers wasted 2 weeks of my time having me view properties that already had current leases and failed to ever inform of it. If you are wishing to dispute any items on your move out statement, please send an itemized list to ********************************* and we would be happy to review. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. The entire floor is uneven and needs to be fixed. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Ive lived here 2 yrs and haved enjoyed my home! Walk-in payments are not accepted at any of our locations. Co-ops are stricter and may require a personal interview. The utilities had also not been turned on after the tenants moved out, leaving the ** and refrigerator without power for a week and a half. Hi Kimberlin Valentin, we appreciate your honest review. Some of the issues included poor picture quality, lack of proactive marketing, lack of follow-up with leads coupled with poor workmanship from making the property "rent ready" that hindered my property from being rented at market rent. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. The listing was on Facebook marketplace, and they people running it had no active account. And of course this company charged my mother! Great Jones is part of the Real Estate industry, and located in California, United States. Hahahaha. Please understand that we did not held $1000, you did not have enough funds for the $2k reserve. We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. Anyone can write a Trustpilot review. Hi Keena, we appreciate your honest review. Avoid at all costs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. As a landlord I am so disappointed that I select Great Jones as my property management company. BBB reports on known marketplace practices. Our goal is to have this repaired completed as soon as possible. I would consider the items related to the turn to be incredibly urgent, since these will impact the tenant's security deposit and there are deadlines set by the state of Florida related to how/when security deposits must be handled. Told my mother she should get a new washer and disconnected a hose that was too tight for my ELDERLY mother to take off.