Paying in local currencies is quick and easy, especially as its a contactless card. Find out more information by reading thePost Office Travel Money Card's terms and conditions. Load your Post Office travel card with money in any of the following currencies: Euro (EUR), US Dollar (USD), Australian Dollar (AUD), Canadian Dollar (CAD), Croatian Kuna (HRK), New Zealand Dollar (NZD), Polish Zloty (PLN), Pound Sterling (GBP), South African Rand (ZAR), Swiss Franc (CHF), Thai Baht (THB), Turkish Lira (TRY), UAE Dirham (AED), Czech Koruna (CZK), Japanese Yen (JPY), Hungarian Forint (HUF), Norwegian Krone (NOK), Danish Kroner (DKK), Swedish Kronor (SEK), Chinese Yuan (CNY), Hong Kong Dollar (HKD), Saudi Riyal (SAR), Singapore Dollar (SGD). Withdrawal charge 3 SGD, THB Thai Baht Please note that your credit card provider may charge a cash advance fee for buying travel money. When your card has expired and no replacement card has been issued your account will be closed. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Please call 0345 8500 900 during our office hours, which are Monday to Saturday from 8:30am to 5:30pm. We offer a range of other useful products and services. We will move the money to Sterling every time you pay for something. This would mean that your transaction has gone through two exchange rate conversions which will increase the total cost of your transaction. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Please use the form below to ask a question, report a problem or suggest an improvement, and our customer care team will get back to you soon. Max daily cash withdrawal 110,000 HUF If youre heading overseas, a travel card could be a handy solution for covering your spending. Plan your getaway with travel essentials including travel money, insurance and documents. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We provide a range essential financial services, from savings, borrowing to money transfers. Max daily cash withdrawal: 6,500 ZAR Not every instance of your credit report being checked by an organisation will result in a visible footprint being left on your report. As soon as you select the 'Place order' button we will validate your card and the availability of funds. S @1>qKs6I HC@eu;b$ syV , 6::8p; Apply for passports, licences and permits, get documents certified, your identity verified. Any applicable charges (for instance ordering for home delivery on a Saturday) will be displayed by the system. The easiest way is via our mobile app, which is available to download from the App Store or on Google Play. [sWopty)h[TK@[ZGD2Zq.Ru+\!mYI_Lj^/RdY3@pjXFWwi+A\W}a&y-5$ lOA3&/@v&f*C~WY8&g$( Use our Travel app to top up, freeze your card, transfer between currencies and be reminded of your PIN - and much more. Find answers to common questions about travel money and foreign currency. But what if you wanted to accessallof your cards while travelling? Taking your next trip and thinking of exchanging your currency at the airport? Inactivity fee: 2 per month once card expires. Max daily cash withdrawal: 1,700 AED Activate it by following the instructions in your welcome letter. By post at Post Office Travel card, PO Box 3232, Cumbernauld, G67 1YU. No. We aim to process all refund requests within two weeks of receiving them. For questions about orders made online, please message or call us here. Please note, you must be a UK resident over the age of 18 to obtain a Travel Monday Card. A guide to USD cards for travel to the United States from the UK, including fees, exchange rates and how prepaid travel cards work. Find out more aboutCurve cardsand discover the best plan for you. The check that we carry out in-branch is to confirm that the details you are providing in relation to your name, address and the details on your identification document are correct, and that there is no reason for us not to sell you currency. Protect whats most important to you from your mobile phone to the future of your family. Bring a valid passport, UK driving licence or valid EEA card as ID, Call us to report your card lost or stolen, or to ask us another question, Make sure youve got everything you need before going away. How can I contact TUI Travel Money Card Customer services? For example, if you are using the card in Spain you should always choose to pay in Euros if offered a choice; choosing to pay in Sterling (GBP) in this example would allow the merchant to exchange your transaction from Euro to Sterling. 900412). Most of those locations can also take your passport photo. In the case of the Post Office card it's even worse as there's a customer services line which doesn't offer any option even remotely like "press X to renew" and Post Office branches have no idea what happens either. Please note that your credit card provider may charge a cash advance fee for buying travel money. You will need to provide personal details during the order process, but you don't need an account login. Please note that this is not a secure way of sending information. Replacement card . Yes, you can. There is a daily withdrawal limit of 300 per day, Spend your money in the UK as normal. Post Office and the Post Office logo are registered trademarks of Post Office Limited. * Last name. Where possible, you should print this and take it with you if you are collecting your order from a Post Office branch. Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. What happens when my Post Office Travel money Card expires? This means that a 20 purchase in Spain would cost you 20 and will be deducted from your euro balance. 0000003089 00000 n You can unfreeze just as easily if you find your card again. 0000183849 00000 n 0000002676 00000 n A 20 cancellation fee may apply. Western Union international money transfer. Certain countries have restrictions on the amount of currency you can take in and out per person. 0 Withdrawal charge: 30 ZAR. Note: We do not offer this service for customers applying for a passport card only. Withdrawal charge 3.5 NZD, PLN Polish Zloty Plus, you can only spend whats on it, so this can help you to budget. See where the prices have changed most over the last year. 629 Posts. Any additional charges (for instance ordering for home delivery on a Saturday or for home delivery orders under 500) will be displayed by the system. Apply for passports, licences and permits, get documents certified, your identity verified. Max daily cash withdrawal: 3,000 HKD Travel Money Card is enabled with both chip & PIN and contactless, so you can make larger and lower-value value payments with it respectively. It's separate from your bank account to prevent identity theft and can be loaded with up to22 currencies at any one time. This is unlikely to be the full amount you paid for it. You can send up to $1,000 in a single order anywhere in the United States. Max daily cash withdrawal 9,000 CZK You can collect your order from the branch chosen during the order process. See common questions for currencies, It's accepted in 36 million locations in over 200 countries*, You can manage it using our Travel app, from top-ups to transfers, You can get one via the app, or apply in-branch using a valid passport, UK driving licence or a valid EEA card, Our app lets you freeze your card, view your PIN, buy currency and more, It's contactless for speedy low-value transactions and is available with Google Pay and Apple Pay, **No charges when you spend abroad using an available balance of a local currency supported by the card. Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. So, you can spend in shops, bars and restaurants without any charge - as long as youre paying with an available balance of a currency supported by the card. The app is another great feature, letting you top up and manage your money on the move. Max daily cash withdrawal 3,500 SEK Protect whats most important to you from your mobile phone to the future of your family. For convenience, you can also add it to Apple Pay and Google Wallet. Firstly, check your account via the app to make sure you have enough money in it. You also wont get charged for using it for payments. An on-screen confirmation message of your order will be displayed to advise if your order has been accepted or declined. We will not be able to proceed with the transaction if we cannot verify your identity. 0000007578 00000 n We offer a range of postal services to send, collect and return items, including regular sender services. 0000000917 00000 n Calls may be monitored or recorded for training and compliance purposes. If you cant remember your travel money card PIN, phone the contact centre. endstream endobj 2276 0 obj <>/Filter/FlateDecode/Index[98 2150]/Length 66/Size 2248/Type/XRef/W[1 1 1]>>stream We provide a range essential financial services, from savings, borrowing to money transfers. It is not intended to amount to advice on which you should rely. Withdrawal charge 200 JPY, NOK Norwegian Krone Alternatively, contact us on 0345 8500 900, Monday to Saturday from 8:30am to 5:30pm. Max daily cash withdrawal 750 NZD We provide a range essential financial services, from savings, borrowing to money transfers. If you bought physical foreign currency online or from a Post Office branch, you will need to go into a Post Office branch that sells foreign currency to arrange your refund by following the process highlighted on this page. If you have selected home delivery, your order can only be delivered to the billing address of your payment card to protect you from any unauthorised card use. 020 7937 0280. After you've activated your card, you can manage it using our travel app or via a web browser. 3. You can also buy travel insurance and view your policy documents in-app, book your airport parking and much more. Include the $19.53 fee with your passport fee in your check or money order payable to the U.S. Department of State for fastest return shipping. Max daily cash withdrawal: 700 AUD Withdrawal charge 8.5 AED, AUD Australian Dollar All Post Office Travel cards are valid for up to 3 years. Order online,via the app or in branch and load any of the 22 currencies on your Travel Money Card. We currently support .css-1do14ro{font-family:Manrope,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:bold;color:var(--theme-ui-colors-primary);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;font-size:0.844rem;-webkit-transition:color .2s;transition:color .2s;position:relative;}@media screen and (min-width: 40rem){.css-1do14ro{font-size:1.0rem;}}.css-1do14ro:hover{color:var(--theme-ui-colors-secondary);}.css-1do14ro:after{content:"";position:absolute;width:100%;bottom:2px;right:0;left:0;height:2px;background-color:var(--theme-ui-colors-accent);}.css-1uvxip4{box-sizing:border-box;margin:0;min-width:0;font-family:Manrope,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:bold;color:var(--theme-ui-colors-primary);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;font-size:0.844rem;-webkit-transition:color .2s;transition:color .2s;font-family:Manrope,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:bold;color:var(--theme-ui-colors-primary);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;font-size:0.844rem;-webkit-transition:color .2s;transition:color .2s;position:relative;}@media screen and (min-width: 40rem){.css-1uvxip4{font-size:1.0rem;}}.css-1uvxip4:hover{color:var(--theme-ui-colors-secondary);}@media screen and (min-width: 40rem){.css-1uvxip4{font-size:1.0rem;}}.css-1uvxip4:hover{color:var(--theme-ui-colors-secondary);}.css-1uvxip4:after{content:"";position:absolute;width:100%;bottom:2px;right:0;left:0;height:2px;background-color:var(--theme-ui-colors-accent);}26 currencies. You can also contact the Post Office Travel Card Customer Services department via the following methods: Heres how to deal with some common problems you might have with your travel card. You may be able to withdraw it at a local Post Office branch or ATM, although fees may apply. What happens when a Post Office Travel money Card expires? Full details can be found on the letter that comes attached to you your card. Refunds are available on all purchases of Post Office Ltd (Post Office) foreign currency either online or in branch. Travel Money Card. You can use it to pay wherever the Mastercard Acceptance Mark is displayed. Cash withdrawal limits can vary depending on the currency and you can take out cash up to 3 times a day. hA 04s\GczC. Please note that you will get a better exchange rate by spending on your card or withdrawing cash from a Post Office branch. Post the following documents or email a photo/scan of them to us: Post to: FREEPOST, POST OFFICE, CUSTOMER CARE. Post Office and the Post Office logo are registered trademarks of Post Office Limited. Registered office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Call immediately on 020 7937 0280. You can use it to order and activate your card, monitor your balance and top up with currencies. Top tip: withdraw all the cash you need in one go to save money and look out for ATMs that are free to use to avoid any extra charges. Our Travel app keeps all of your travel needs in one place, so alongside TMC actions you can also order travel insurance and check your policy documents, book airport parking, find your nearest Post Office branch and more. * Indicates a required field. Our verdict? Please be aware that some ATMs may also charge you and this should always be displayed on the ATM screen. We always recommend that you withdraw cash in local currency and dont choose to pay in Sterling or accept their currency conversion. A cash withdrawal fee will be charged when withdrawing cash from a UK Post Office branch or from any ATM globally that accepts Mastercard. First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial . What happens when Post Office travel card expires? Registered number 2154540. No fees apply, we just use the days exchange rate, Call us to ask for a refund. 0000001678 00000 n Keep an eye on the official Post Office rates on their site or use their travel money card app to monitor it. There are no charges when using your card in retailers in the country of the currency on the card. "Mobile App" means Post Office Travel Money Card App which allows you to check your card balance, top-up card, find nearest cash machine worldwide, view recent transactions, and find nearest Post Office Limited branch and much more. Give us a call to let us know your trip has been cancelled and that youd like a refund of your travel money purchase. trailer Post Office Limited is registered in England and Wales. If after that you still want to change your currency back to sterling, well buy back leftover currency notes commission-free if you bring your original Post Office receipt. Use it wherever the Mastercard Acceptance Mark is displayed. If you love visiting far-flung places, however, you might need a card that supports more currencies. Well refund 100% of the holiday money you bought from us if your trip abroad is cancelled. They tend to be cheaper to use than your ordinary bank debit card, and can even offer better exchange rates compared to buying currency. Take the Wise card, for example. 0000007457 00000 n . Activation can be done through the free Post Office Travel app - download now from the Apple App Store or Google Play. Check out our new wallet-to-wallet feature where you can transfer your leftover currency to a new currency of your choice. This shows clearly what your remaining balance is in each currency. See full information below, which is applicable to all currencies available on the Travel Money Card. Buybacks are when you have been on holiday and returned with some foreign cash left over, which well then buy off you. Withdrawal charge 2.5 USD, AED UAE Dirham As you can store 23 currencies on it, the card is convenient if you travel regularly or are taking multi-destination holidays. Max daily cash withdrawal 3,250 NOK As with many retailers, the cheapest order / distribution method is online, where centralised packing costs can be used. Were here to help you make the most of your Travel Money Card or put your mind at ease if its been lost or stolen, Please immediately call: Well cancel your card and work out the best way to replace it. Expiration dates can be found on your TMC; all cards are valid for up to 3 years. Read about fees, exchange rates and freezing a lost/stolen card. Easily swipe or tap in-store, use online and withdraw local currency . If you require a card in a shorter time please check with your local Post Office branch. Max daily cash withdrawal 300 GBP Youll also be charged for withdrawing cash from any ATM, even in currencies supported by the card. . Just activate it and go. When placing orders online, choose 'Add another currency'. Wise is the trading name of TransferWise, which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money. 0000005449 00000 n A margin added on top of this makes the rate worse for you, so youll get less EUR, USD or whatever other currency youre exchanging. Please use the form below to ask a question, report a problem or suggest an improvement, and our customer care team will get back to you soon. For example: One last thing to note on the subject of fees. Find details your local branch if you wish to contact them. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Max daily cash withdrawal: 1,700 PLN Withdrawal charge: 80 THB, TRY Turkish lira Orders incorporating same day collections: Cancellation can only be undertaken prior to dispatch of your order. Take one secure, prepaid Mastercard away with you that holds multiple currencies (see common questions for which). Exactly 12 months after your card expires, you'll start to be charged a monthly maintenance fee of 2. We use an identity-checking service to accomplish this. Youll need to pay a 5 fee for this. 2. %%EOF When your card has expired and no replacement card has been issued your account will be closed. But for now, lets focus on the Post Office travel card. All Post Office Travel cards are valid for up to 3 years. We offer a range of other useful products and services. To avoid unnecessary charges to your card, wherever asked, you should always choose to pay for goods or withdraw cash in the currencies of your card. below). There are no fees for foreign ATM withdrawals of certain amounts. The Post Office travel card is certainly handy for when youre jetting about and want a secure option for payments in different currencies. It is therefore important that you provide the correct contact details during the order process. Pound Sterling - 1.5 GBP + commission of 1.5%. You will, however, be offered a home or branch delivery service which is available next working day, provided you order before 3pm. Heres your quick at-a-glance guide to the main features and benefits of the Post Office Travel card: Post Office travel cards are free to order and there are no charges for paying retailers in the currencies held on your travel money card. startxref Theres only a small fee to pay for the conversion, or its free if you already have the currency in your Wise account. Western Union international money transfer, Orders placed Monday Friday by 3pm are available the next day, including Saturday for collection from a branch or home delivery, Orders placed after 3pm are available the following working day, including Saturday, Orders placed Monday to Friday by 9am are available after 11am the same working day, Orders placed Monday to Friday by 2pm are available 2 hours after the order is placed on the same working day, Orders placed Monday to Friday after 2pm are available the next working day after 11am, Orders placed on a Saturday, Sunday or bank holiday are available the next working day after 11am, Valid UK or EEA photocard driving licence, It could be because you have recently moved, or changed your name, It might also be because you may not have a permanent residential address in the UK or that the details on your identification do not match the details that are kept on record for you. We have to authorise your card immediately which means a small number of locations may not be able to take your card. 2248 30 Withdrawal charge 8.5 PLN, SAR Saudi Riyal If you do use your card in a country with a local currency that isnt supported by the card, youll be charged a cross-border fee of 3%. When your card has expired and no replacement card has been issued your account will be closed. Customers need to present original purchase and sales receipts or provide scanned copies by email at the time of requesting a refund. Spend in 36 million locations worldwide, and top up and manage your card in the app or online. The good news? And you can withdraw cash with it at over 2 million ATMs worldwide (charges and fees apply, see 'Are there top-up limits?' Order, top up and view the balance of your Travel Money Card, and transfer leftover currency funds to a new currency of your choice. We offer a range of postal services to send, collect and return items, including regular sender services. Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. You can top up funds on the card and transfer currencies between different wallets for these currencies easily in our travel app or online. It can be used to withdraw cash from ATMs or to make purchases in shops and online. When you place your order you will be given the option to select a preferred delivery date/time. If your preferred currency is not on the dropdown list of currencies when you are entering the amount, we do not currently stock it. For example, using your card in Brazil will incur a cross boarder fee because we do not offer the Brazilian real as a currency. You can also freeze your card using the app. The Post Office Travel Money Card can be loaded with up to22 currencies at any one time. Manage your holiday essentials together in one place on the move, from your Travel Money Card and travel insurance to extras like airport parking. Download the Post Office Travel app and place an order there. However, you can reserve currency by phone from your local branch if they have the stock available. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. One last thing to note on the subject of fees. Check out the fees and rates before you travel. Read on for the lowdown on how it works and why you should add it to your Curve account for a seamless travel spending experience: The Post Office Travel Money Card is a prepaid card on which you can load up to 23 currencies. No need to carry lots of cash abroad. Post Office Travel Money Card: 22: Rates set by First Rate: Commission charge of 1.5% applicable to GBP top ups. And thats pretty much it - everything you need to know about the Post Office Travel card. Activation can also be done by calling our automated line on +44(0) 20 7937 0280. They can issue you with a new one. If youre in a country where Chip & PIN isnt as widely available (such as the USA), you may be asked to sign to verify your purchase instead. You wont need to carry cash around with you, or have to take time out of your trip to change currency. Withdrawal charge: 1.5 GBP, HKD Hong Kong dollar Order your Post Office travel card from any Post Office branch, Youll need to be over 18 and a UK resident to get one, You can also apply for the card online and expect it in about four to six days, Once your card arrives, activate it, receive a PIN and access code and youre good to go. Max daily cash withdrawal 6,500 ZAR Max daily cash withdrawal 700 AUD Youll need to activate your travel card before you can use it. 2248 0 obj <> endobj Max daily cash withdrawal: 17,000 THB But, most importantly, have you nabbed yourself theultimatetravel buddy? The Post Office travel card costs nothing to order. We include information about DCC in every card pack. Were here 24 hours a day. This will be stored but will not affect any credit rating. We've compared 50 European cities for the prices of a short break to see where you can make the biggest savings. Apply for passports, licences and permits, get documents certified, your identity verified. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. If you have a question, feedback or a complaint about services provided in Post Office branches, including getting a Travel Money Card there, here's how to get in touch with us. If we cannot verify your identity we cannot proceed with the transaction. Youll be given instructions on how to do this in the welcome letter delivered along with your new card. We provide a range essential financial services, from savings, borrowing to money transfers. The way buybacks work means we can only buy currency back at the rate on the day you visit. One drawback to consider is the exchange rate. When your card has expired and no replacement card has been issued your account will be closed. Download the Post Office Travel app from the Apple App Store or Google Play. There are three ways to order a Post Office Travel card: If youre applying in a branch, you should be able to pick up your card there and then. A travel money card can be a convenient tool for frequent travellers. Max daily cash withdrawal: 1,500 SAR If you bought your travel money from Post Office and find yourself in this situation, you can rest easy knowing youll get every penny back. Withdrawal charge 7 TRY, ZAR South African Rand Refunds apply to Post Office Travel Money Card and foreign currency. Bring a valid passport, UK driving licence or valid EEA card as ID. Withdrawal charge: 2 EUR USD, USD US dollar To get your PIN, download the free Post Office Travel app from the App Store or Google Play, create an account and you can check your PIN wherever you are in the world. Editor, Marcus Herbert.