After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Step 4. How do I change the name of my wireless network? Step 3. 31-01-2019 on The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. It will support you in monitoring the companys online services while accessing the process. Running the WiFi Discs setup again is the next step you need to take. If you encounter any issues, access the BT official website's support team. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. 15h36. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Here are detailed steps for restarting the hub: Step 1. Use the disc location checker in the My BT app to find the best location for your disc. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. What's the admin password and why do I need it? If you don't have this or want to know more see What is a BT ID and how can I get one? The extension can never, however, be as quick as your router, so that is all it means. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Also, it is unable to receive a stable connection from Smart Hub. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. 3. Plug your Wi-Fi Disc into a power socket and turn it on. Lastly, you will search and scan the My BT QR code. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. I have been looking for a resource like this. How do I set up port forwarding on my BT Hub? Try restarting your Whole Home Wi-Fi. Do not use it if it is damaged to prevent danger. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Press POWER on the device again to turn the hub on. The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. You also consider some methods to keep the disc safe. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. The hub's administrator password allows you to log in to the device system. Power off disks that are not directly connected to a hub (router). Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Lets tell your customer service team about the situation you are encountering. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. Take a look at the video and information below about getting set up. You can still set up your Wi-Fi Disc without it. The sales rep should really make this clear if so. After that, you must take out the Ethernet cable from both the disc and the hub. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - YouTube Wait for a text or an email for confirmation once the Full Fibre is activated. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Find the best location for you Complete Wi-Fi Disc | BT Business BT Complete Wi-Fi: Smart Hub 2 and Wi-Fi Disc aims to banish Wi-Fi dead Thanks. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. Press the power button on the back of the disc to switch the disc off. Besides, keep the BT disc away from other electrical devices. For further troubleshooting and support see What does the orange LED on the disc mean? Set mode 1 for the complete WiFi Disc instead of setting mode 2. Avoid obstructing it with the carpets or blocks. Announcements, Guides & Community Updates. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. on 27-03-2019 The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. 22h29. Step 4. Alternatively, follow the steps below to connect using an ethernet cable. How to connect a BT Complete Wifi disc? Announcements, Guides & Community Updates. In the My BT app, go to Hub settings and select Update Wireless Network. No action required - it takes approximately 60 seconds to fully turn on. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. on Step 3. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. You can follow internet usage, bill, and products of the UK companys extras. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. Dont put the disc on fragile surfaces to avoid breaking or scratching. This is phenomenal. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You are prompted to type the Admin password. Again the light will turn a solid blue. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. What does the orange LED on the disc mean? On the home screen, select More, Your wi-fi network and then Set up new disc. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. F. ollow the complete guide to double-check the disc's location: Step 1. Wait for it to be turned off for about 15-30 seconds, Step 4. This will guide you through the set-up and suggest the best location for your disc. Step 2. Restart is one of the simple and popular methods to help you solve technological problems. If you want to replace it, ask the helpdesk to change the new one. BT Hub, BT Voyager and Connected Devices GPL code. You may want to adjust the position after set-up if your speeds are slow. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? 19-08-2019 You should update your wireless equipment with the new details. This will guide you through the set-up and suggest the best location for your disc. Wait for 5 minutes to start a detection on the device. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. on Press this button and wait until all lights are off, Step 3. Connect the disc to the hub via Ethernet cable by closing the two devices. Not got the app? Unplug the Ethernet cable from both devices. Try moving the disc closer to the one connected directly to your hub (router). Re: Setup Complete Wi-Fi (Black disc) without cable? What to Do if I have Issues Setting the BT Disc Up? I have gone through the set up procedure multiple times with the same end results. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Set up the BT disc through an Ethernet cable. You will see the light on the device change into orange but return to solid blue within one minute. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. This is a must-have device if you face speed problems anywhere in your house. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? How do I set up Complete Wi-Fi? | BT Help Follow the simple steps below for troubleshooting this problem. @JimWooly21Thanks for posting and welcome to the BT.com community forums. 10-07-2020 The light will turn to blink red but return to solid blue after a couple of seconds. You will see the question, what does your home look like?. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Wait until the LED turns purple, blinks blue, and then turns solid blue. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. This is the process to pair them without the app. You'll need to update your wireless devices with the new details. Step 4. 17-09-2019 Step #2: Power Cycle or Restart the BT Smart Hub. >. Contact BTs ISP if you still see the red light. Check the connection between the Openreach modem and the main and turn on the lights before activation. First check the Ethernet connection from your hub (router). Does BT Wifi disc require a physical ethernet connection to work? Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. The best spot for your Wi-Fi Disc. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Go to your nearest store or order a new shop online for new cables. Yes. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. The light flash red and within a few seconds turn solid blue Using an extender will still provide you with a faster-than-average Internet connection at home. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. Step 5. This will guide you through the set-up and suggest the best location for your disc. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. Go to your hub's settings in the My BT app and choose Update wireless network. First check the Ethernet connection from your hub (router). You'll need to set up a BT ID to access the My BT app. 18h07. . My BT app has been intelligently updated to be your perfect Wi-Fi companion. Wait a few seconds for the completed connection. Pair the complete WiFi disc to the hub again. A quick guide on fixing BT disc flashing red. Set up your Complete Wi-Fi Disc | BT Business You need to activate it by following the instructions in the email we sent you. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Try restarting your Whole Home Wi-Fi. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. Remove My BT app and BT Whole Home WiFi on your device, Step 3. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. The BT WiFi quantity you need depends on your houses size. Step 1. It will then connect wirelessly to the hub after a few mins. Connect it with the WAN port on the BT hubs back. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. BT Wifi Disc Setup: A Complete Instruction [2 Different Ways] Step 3. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. You can download the My BT app from the App Store or Google Play Store. 17h28. Wait until the disc has cooled down before turning back on. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. on For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. You can do this from the Settings menu or manually turn each disc off then on. I have one of mine connected to an 8 port switch! Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. I have several devices connected to this switch and they all work just fine. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. Problems with Complete Wi-Fi, what do I do? You must also set up Smart Hub 2 for BT disc to get faster. 15h25. If you're an existing customer, you've probably already got one. This is clearley explained in the set-up instructions. 30-03-2019 Take a look at the video and information below about getting set up. Step 5. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. Sure enough, we see a 75% increase. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. This will take you through the setup and suggest the best place for your discs. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. Step 2. How do I set up Complete Wi-Fi? | BT Help Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. 17h23. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. This will guide you through the set-up and suggest the best location for your disc. on This will guide you through the set-up and suggest the best location for your disc. 20h48. It's aimed at people who have to put up with patchy WiFi spots at home. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. You can then use the lan port on the remote disk to connect other devices to your network. on If you're an existing customer, you've probably already got one. 20h02. I can't install an add-on disc. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Setting up your Complete Wi-Fi disc is straightforward. If you're a new customer, we'll have created your BT ID when you joined. BT Complete Wi-Fi review | TechRadar So the problem must have been some corruption within the Smart Hub 2. 13-04-2019 Add the new network name or password. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. Add the new network name or password. Alternatively, follow the steps below to connect using an ethernet cable. They will support you in checking the whole device's status and fixing its potential problems. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. 15h25. You'll need to update your wireless devices with the new details. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). You can do this from the Settings menu or manually turn each disc off then on. on After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. Use the disc location checker in the My BT app to find the best location for your disc. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. This is awesome info. Set the Complete WiFi Disc Setting from mode 2 to mode 1. When the BT disc appears in blue light, the disc and hub are successfully connected. on The LED is permanently red and the new disc doesn't appear in the app. If you don't have this or want to know more see What is a BT ID and how can I get one? However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. What does the red light mean on the BT Complete WiFi Disc? Plug the internet cable into the modems LAN 1 outlet. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. Not got the app? The disc range also depends on its working surroundings and location. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Then you can get connected and online straight away without your broadband being activated. 19-08-2019 These easy steps will quickly have you up and running. gibbylinks. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. 20h47. Now, if you face this problem, you can follow the detailed steps in our tutorial. Come near BT Smart Hub and detect POWER, Step 2. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. Find the best location for your disc using the My BT app's disc location checker. Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Full Wi-Fi only works with BT Smart Hub 2. The first thing is the number of the disc; next is care and safety. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. The app will indicate a poor location by shining the yellow light. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Setup Complete Wi-Fi (Black disc) without cable? It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. If the problem continues please contact the helpdesk. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. Follow the simple steps below to set up Smart Hub 2: Step 1. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. You can manage your BT account without difficulty when using the My BT app. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. >. It is one of the best ways to troubleshoot the problem quickly and effectively. 19-08-2019 The extension will typically alert you if you are too near or too distant from the router. On the home screen, select. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. On the home screen, select More, Your wi-fi network and then Set up new disc. Go to your nearest store or order a new shop online for new cables. The LED is permanently red and the new disc doesn't appear in the app. But here is the best part. Only by factory resetting all three in that order did everything work together. There has to be a reason for this happening. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. You may want to adjust the position after set-up if your speeds are slow. So you can check our upcoming post for more details! While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. What is Complete Wi-Fi and how do I get started? BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . The LED will flash blue slowly. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. 3. You must first download the My BT app on your phone and access the app to set up the new disc. 19-08-2019 You need the My BT app to find out where to place your discs for the best signal. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 27-03-2019 Built-in wi-fi technology automatically . It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. In the My BT app, go to Hub settings and select Update Wireless Network. on View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you're a new customer, we'll have created your BT ID when you joined. A blue light lets you know the disc is in the best location. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. The LED is permanently red and the new disc doesn't appear in the app. Hi@gibbylinkswelcome to the community and thanks for posting. These settings can be varied if you first set up the device. You wonder what you should look out for when making a BT complete WiFi disc setup. Thanks but it's only disconnected 2 maybe 3 times over 8 months. What does the orange LED on the disc mean? Are you seeking a step-by-step guide on BT wifi disc setup? The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. on Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. You can then unplug it and move it to your chosen location. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? If you're still having problems, use our online troubleshooter. Wait for the final results from the app. You'll need to set up a BT ID to access the My BT app.