What am I supposed to do? Did you sail out of a US Port, called at Halifax, called at a port in Greenland, then returned to St John's? My husband shows as 2nd traveler. Thanks - Among many in the Questions/Comments list I also get a code PQ-503 error message and therefore cannot register my information. Rachel. I tried to reset but it doesn't work. Remember, the identities of travellers included in ArriveCAN must match their passports. If youre not joining the cruise immediately, enter the address of your hotel. Kristine D'Arbelles,a spokesperson for the Canadian Automobile Association (CAA), a non-profit travel agency, said she has heard from a number of travellers who have complained about using the app. WE HAVE COMPLETED ALL THE DETAILS BUT WHEN WE TRY TO SUBMIT IT, WE GET A FAILURE CODE OF PQ - 400. Watch this full and let me know what you think about it Updated Disclaimer: All videos are my personal views and opinion, they should NOT be considered as legal advice. code 5-503 even though Im connected to the internet. I seem to remember us chatting about another cruise years ago that you had to cancel. ArriveCAN no longer collects information on behalf There is no list to chose from. PS: Getting far worse: after choosing a strong automatic password on my iPhone, the automatic fill in first replaces my email address with the confirmation number and then doesnt find my password because it looks for some Canadian website. However, I started tapping where I thought the "Accept" button might be and accidentially touch just below bottom border line (progress line) and the buttons appeared. Correct e-mail and password entered. If I had waited until departure date to complete and submit within 72 hours, this sign-in issue would have cost me in terms of a cancelled motel reservation. Multiple attempts made including one by border official but couldnt get further. "For those people who are comfortable and have found a way to use it, then maybe they can be in a separate [customs] line," she said. Can you help? If you are a ArriveCAN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ArriveCAN. Submission of ArriveCAN form has been at 0% for over an hour. 15 days away!!! needs to scrap it NOW!!! Garbage version. Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. So went to Lineage 18.1 OS which is based on Android 11. I don't think it's my ability to use the app that's in question, but instead that the app can no longer accommodate the stated requirements. Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes. No other Canadian ports.seems like many do not know what is needed. Gowling WLG is an international law firm comprising the members of Gowling WLG International Limited, an English Company Limited by Guarantee, and their respective affiliates. There are other ways of doing it." How do I get my information uploaded for my trip? Individuals who plan on entering Canada must submit this information through the app before they board a flight to Canada. Travellers to Canada arriving by air are now required to submit certain information through the ArriveCAN app. Your real card info stays hidden. About this app. Very frustrating and no I will not be coming to Canada again. Kindly advice how to proceed. Do I submit my info within 72 hours of boarding in Vancouver, on May 11,or within 72 hours of disembarking on 25. Still the same result. i want to know how to solve code PF-400 issue. Thanks, My wife an I have crossed the border at the peace bridge two times now .Both times we filled out the arrivecan app an when we came back the border agent told us that every thing was in order and we were good to go. This needs to be uploaded to the app/website AND recommends you have hard copies. OjisanSeiuchi 1 yr. ago Our cruise then left Canada and went up to Greenland. . Still getting error messages!!!! Telling us that we should quarantine for 14 days when all of us are fully vaccinated. Can someone please contact me to fix this issue. Further, submitting this information through the ArriveCAN app will result in reduced border processing time and physical contact between entrants to Canada, border services agents, and public health officials. My plane is on thursday. Notice: As of October 1, 2022, ArriveCAN no longer collects personal health and travel information on behalf of Public Health Agency of Canada. Many Thanks. What do I need to do to correct this? Incredibly frustating pile of excrement, Stuck at final stage. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I live here and I want the stupid thing abolished. Told I was sent email with code but it did not arrive. Keep getting error with code PQ-503, my internet is working fine, please help ASAP I have my flight tomorrow. Scan this QR code to download the app now. I have filled out all of the required information, but when I hit "submit" I get the "Submission Failed" code PF-200. You are able to fill out ArriveCan (Passport Information, etc) months in advance either by app or web. Trying to add a traveler and it will load up til 46% consistently, then stops, - Need more instruction around the Add traveler feature, - Could help grouping land border crossings per province, - Border websites must act updated 24/7 on how you need requirements to cross the border, - App only recognizes dates in the future, not in the past, - Forget password option produces a popup that blocks the text field, so you are stuck. Updated August 13, 2022 2:13 pm. As of April 1, 2022: The COVID-19 pre-entry testing requirement to Canada was removed. I don't have a smart phone, so already at disadvantage. What a complete mess. I am glad I did. i am using windows 11. The submission made for boarding is used. Yeah, they need to get rid of this. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used . I have your answer. Some of the areas during registration were hard to get to because they would be covered up by some message. I am not affiliated with any government organization or division on this matter. I am keep getting a porque 503 error, and internet work just fine. If it expires, request a new code to set up your account. and our Individuals can also include multiple travellers in an ArriveCAN submission, should they be travelling with a spouse or common law partner, their children, or any other adult for whom they are a legal guardian as long as every individual in the submission will be staying together at the same address for the entirety of their quarantine or isolation period. Silly. Starting an international cruise in Canada or arriving by cruis, e from another countryCruises that are staying in Canadian waters or not returning to Canada. A senior government source told CBC News earlier this week that Prime Minister Justin Trudeau has signed off on a decision to end pandemic border measures and to make the use of the ArriveCAN app. The app is frozen. I was just on a Canada/Greenland cruise. How can I fix this? D'Arbellessaid the app can beuseful but should remain optional, allowing those who are comfortable with using it to do so if they choose. And I wasn't sure what you were asking. ArriveCAN speeds up the process as vaccination certificates of all variations are preprocessed. So what can we do? Each time I enter the first chapter of the document number, I get the following error: The document number is 7 to 17 alphanumeric characters. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. Do i have to change it ? Anybody had issues with ArriveCAN? Complete guide to troubleshoot ArriveCAN app on iOS and Android devices. I keep getting a submission failed. When I click on Sign-In, I keep getting an error message to I have a account using this mail from my travel to canada last year, but the password is not working anymore, and when i try to reset the password, the app tells me it is sending a code to my mail but i don't receive any mail. tried four times, but i receive nothing. This is a Reddit dedicated to discussions about the ongoing COVID-19 coronavirus global pandemic as it relates to Canada. I am supposed to go to Canada on Thursday, August 26. this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. David Roughleyfrom B.C. I will receive a code number to allow me to do the change via e-mail. So we made it easy to get in contact with the support team at Canada Border Services Agency, developers of ArriveCAN. After submitting, the ArriveCAN app will upload your documentation and required information into its system. Sorry, I realize I could have been clearer. I have a submission problem with Code PQ-503. What is so difficult to understand about that? Please wait while ArriveCAN is saved went to 12% and stopped almost an hour ago. I am not a licensed or legal immigration professional in any way. It allowed my wife vaccination record to be scanned but locked up when we attemped to scanned my record. Generating error code PQ-503. Otherwise the submission would have to be made sometime during the voyage before returning to Canada. "The arrive app is a smooth procedureand really and truly, based on our experience, it should be used more because it was very efficient," he said. Step 1: Create an account on ArriveCAN. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in . Discover which options are the fastest to get your customer service issues resolved.. Are you having issues? When submitting my completed form in Prevent apps from taking your money without permission. This was a very frustrating process. I completed all details on the app numerous times & I says I have to wait after I uploaded my vaccine info. Hi! 2023 Gowling WLG International Limited. I had to go in over and over again to be able to register. How do I change my email address on my Arrivecan. The traveller will have access to basic necessities without leaving quarantine (i.e., water, food, medication, and heat). In the event of a system outage where ArriveCAN becomes unavailable, individuals entering Canada will be allowed to fill out a paper version of the form when they arrive. It kept showing a PF 400 error code. OK.I did the ArriveCan.and it worked.YAY! We live on the border and looked forwarded to traveling again in Quebec as we shopped there a lot at one time. Provide your email address and set up a password, but use a password you can remember, as you'll need that information to sign into your account later. Dont know what Im supposed to be doing, impossible to get a code, The app won't accept date and time of arrival. Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. Could you give imformation. We did ArriveCan before leaving home. Moderated for relevancy and science but not for opinion. I did Travel Can App too early because i understood i can do it before . My is working fine. Sorry guys: one of the worst apps I used in along time. No problem. Still hope to meet you on a ship some day. By ArriveCAN iOS app crashes, not working, errors, ArriveCAN Android App Issues and Solutions, ArriveCAN has errors/crashing/not working, ArriveCAN server network connectivity issues, Close and restart the ArriveCAN app on iPhone, Update ArriveCAN app to the Latest Version for iOS, Uninstall and reinstall ArriveCAN iPhone app, Update your iPhone to the latest iOS version. Have been trying all day. If one boards a cruise in Canada that does not return, no submission is required. App has been stuck for 30 minutes now on "Please wait while your ArriveCAN traveller is saved" - showing 12% hasn't moved at all. Date is setted right so what i can do to change it..time is now 09.05 even i get to Montreal 2.9.2022 23.05. i have all info about flights and covid proofs in the app. That error affectedabout10,200 people. The first entry is your Vancouver flight on Friday. Tried to reset password again several times. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? The Conservatives have been using the app to needle the Liberals over travel issues in recent months. After Greenland, we re-entered Canada with a stop in St. John's, but we were not required to do ArriveCan a second time. If I can't access the ArriveCan app, no trip!! Article content. I updated my details in ArriveCAN app before the arrival, and also provided the receipt at the border service. This is not new. The next question is Port of Entry. Whats Nothing to click on to move forward, back, start over, or exit. Any assistance would be appreciated. With the government set to make the app optional, here's a breakdown of what ArriveCAN was built to do, why it's so contentious and what possible uses it might have in the future. As travel started to reach pre-pandemic levels this summer, the ArriveCANapp began to face someheavyscrutiny. Not allowing to submit form. I wonder which one that was? The purpose of ArriveCan is to confirm vaccination status. Is anyone there to respond or please provide me with a phone number contact of a live person so I can get this done. and password . Think of it this way. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I am living in Mexico. In June, some mayors and businesses in communities along the Canada-U.S. border began calling on the federal government to end the ArriveCANapp, saying it was discouraging Americans from visiting and shopping in Canada. There are situations where individuals are not required to use ArriveCAN prior to entering Canada, including: Further, if an individual is entering Canada who is exempt from the Isolation Order, for example, if they are performing essential work, such as medical support, essential services, trade or transport, or cross-border work, they are only required to submit their contact information and COVID-19 symptom self-assessment. You say that the correct passport number starts with a "C," but mine starts with an "A." My status is also ok if I use my wifes app as an additional passenger . The internet connection is fine, and everything else is working well. The officialspoke to CBC on condition of anonymityas they were not authorized to speak publicly on the matter. So I have to go in and delete the whole thing or can I just delete my brother and redo him? And has ABSOLUTELY NOTHING to do with the duration of the cruise. Wont be able to submit and freeze at Please wait while your ArriveCan is submitted at 0%. Now, put your network on 4G e.g. Presumably SeaSickCecil is NOT a Canadian citizen. Code 1-TR I have tried to delete my account so I can start over but have not been successful doing that either. For a complete list of exemptions that will only require an individual to submit their contact information and a COVID-19 symptom self-assessment, but not a quarantine, see the Isolation Order here. What is silly is requiring guest to submit a SECOND arriveCan app prior to departing Canada via cruise ship after submitting one to enter the country. And yes my email address is written correct. Our structure is explained in more detail on our Legal Information page. I was at the entry at Campobello. Code 5 - 503 I put in the wrong e-mail address and she can't receive the verification code on her iphone. of Public Health Agency of Canada. If changes are required, you can edit and update your declaration prior to certification. I have been unable to submit as it fails Code 400. Forgot password, so prompted to change it. Travellers who experience difficulty submitting their information through ArriveCAN can access additional information at Canada.ca/ArriveCAN. Bottom border line of page just blinks at a rapid pace. I was not feeling well so I stayed another day, now it won't let me log in to complete the ArriveCan as I am able to go home today. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. Can you cancel the ARRIVECAN e-mail we put in? When search suggestions are available use up and down arrows to review and enter to select. A pair of hopeful travellers from Regina have voiced their concerns with accessing . I was able to continue through rest without problems. HI! 2 days for rapid antigen test. 72 hours before embarkation (noon) for PCR test. I'm trying to submit but it's not working. I was frustrated waiting to be sent back to America along with other people waiting in their cars. A new version of ArriveCANlaunched in July 2021, when Canada began easing public health restrictions on people coming into Canada. Get a free Virtual Credit Card to signup for Subscriptions. They said that the ArriveCAN app is having technical difficulties and to try to submit the info on the app at a later time. The IOS app requested the date and time of my flight's arrival in Vancouver. If your up-to-date ArriveCAN app is crashing, try to use ArriveCAN after completing each of the following steps: I pray Canada will not disappoint on our first vacation out of the country in several years and first land tour in Canada. from the app. Please advise. Travellers who are in transit and whose final destination is not Canada are not required to submit information via ArriveCAN; and. Still hope to meet you on a ship some day. I was advised that I would have to use the ArriveCan app to clear customs in Vancouver. Ernest Mayer, error pf-200 although my internet is fine. ArriveCAN is available via the web or as an app for iOS and Android. ArriveCAN now includes the new, optional Advance CBSA Declaration feature for travellers arriving at selected Canadian airports. What can I do to solve my problem? Completed the ArriveCAN but didn't know that the receipt was supposed to show an A, I, or V beside your name to confirm you as exempt from quarantine. abby1257, April 29, 2022 in Canadian Cruisers. Reading down further in the section of instructions you provided will reveal the following: Choose the scenario below that best fits your cruise plans: Starting an international cruise in Canada or arriving by cruise from another countryCruises that are staying in Canadian waters or not returning to Canada, All travellers are required to take apre-embarkation COVID-19 testbefore embarking on a cruise in Canada, even if the cruise ship is not leaving Canadian waters. If you need legal advice make sure you contact a legal and licensed professional. Travellerswho are staying within Canada throughout their entire journey orwho are leaving Canada and not returning dont have to complete ArriveCAN. Keep getting code PF400 OK, talk me through it, I'm obviously missing something. I have internet connection. *BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. When submitting the form in Arrivecan mobile app I get 1-TR error. completed the form but unable to submit though connected to internet. For any questions you may have about Canadian immigration, the Gowling WLG Immigration Group would be pleased to assist. If someone else has a different experience, please share. Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. Now arrive Canada app says phone is rooted or does not support existing system. About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including After downloading vaccine info..saves info to 80%, and then freezes.tried 3 times same result. If one is boarding a cruise ship that leaves Canada and re-enters, an ArriveCAN submission is required. [emailprotected] You need to complete ArriveCan within 72 hours before entering Canada by land or air. I think it's up to each one of us to personally take responsibility for information.". Here are some helpful workarounds that should work whenever ArriveCAN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. On your device, goto "Settings" click "Apps" select "ArriveCAN app" click "Storage" click "Clear Data" option. I keep receiving a PQ -503 code and can't submit My internet works just fine!!!! Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. The code was not visible anymore. I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". I supplied all of this in the application. I submitted all the info for the Covid vaccinations that I received . Cant get it to work. Stays on 0%. As I've not had trouble in the past making dummy entries, I don't think it's my ability to use the app that's in question, but instead that the app can no longer accommodate the stated requirements. Hi, I was trying to fill out the ArriveCan app But I have an Enhanced drivers license no passport and so it won't let me fill it out. Still not sure of ArriveCan rules. Land Border Crossing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A senior government source told CBC News earlier this week that Prime Minister Justin Trudeau has signed off on a decision to end pandemic border measures and to make the use of the ArriveCANapp optional rather than mandatory. We need to do this soon to be able to board the cruise ship this Sunday. check my e-mail/password. The next couple of times it gave an error that said code 3 - 510. Im sure well get to meet some day. As of November 21, 2020, the Government of Canada instituted new public health measures that require travellers to Canada to submit information through the ArriveCAN App before they travel to Canada. Powered by Invision Community. Air Travel. After clicking on "Public Health requirements" there is no acknowlegement button for the admonition. Ridiculous. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. ArriveCan app doesn't recognize password. We planned to leave on 8/31 but it's not looking good at all. When trying to submit my application, I am receiving a Code PF - 400 error message. Stuck at final step of submit. Listed below are our top recommendations on how to get in contact with ArriveCAN. Canadian immigration update: New stand-alone Federal Pathway under Economic Mobility Pathways Pilot commencing in the summer, Canadian immigration update: Expansion of the ability of family to work in Canada, Dual tax residency in a post-pandemic world, online version of ArriveCAN available here. The app wouldn't be made mandatory until November 2020. It doesnt matter if I start with an alpha or numeric character; I get the error as soon as the first character is entered. Contact ArriveCAN Support Published by Canada Border Services Agency on 2023-01-31 About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. Tried using the arrive can app 2x nowone trip back in December2021 and now another trip in feb 2022.same problem both timesthe app wont allow me to submit the informationkeep getting a PF- 400 issue saying to check my internet connectionUninstaller app and re installed several timeseven on different devices, Tried using with and without Wi-Fi, always the same resultsnothing wrong with my signal strengthor i internet connectionsame thing happenedon the last trip and now today and from what I understand alot of people have the same issue, Tried to set up an account keep getting message that the details submitted are incorrect and to check that I am connect to the internet. I may need to retract my post. App won't accept my arrival date of Sept. 17th -- greyed out, App stuck at 80% saved . You have to fill out the health form (think Princess) within 72 hours of arrival into Canada. Anyone having the same problem ??????? Cant log in because the password wasnt recognized and the request to reset password wasnt answered with an email containing a verification code. Do I really need to do ArriveCan twice? I then re booted , arrive can then deleted all previous uploaded proof of vaccination status and when I attempted to upload AGAIN it just said failed and the screen stuck solid. This story has been updated from an earlier version that erroneously stated the government announced the addition of a CBSA declaration form in the ArriveCAN app in August. Privacy Policy. To receive an ArriveCAN confirmation receipt, which may be shown to CBSA officers; and. Did I mention I have been frustrated for 3 days trying to jump through hoops? I assume no liability for how the information on this channel is used or interpreted and hence take no responsibility for any decisions that is made with regards to your application based on the information shared on this channel. App freezes when I get to arrival airport. ArriveCAN is available as a mobile app on the Apple App Store and Google Play Store. Or both? I cannot remember password i used. I have been trying all evening to log into my Arrivecan app. WE ARE HAVING ISSUES SUBMITTING OUR DETAILS VIA THE ARRIVECAN APP. We were just about to book a wonderful trip to the Canadian Rockies but the next day we cancelled the trip. In fact, the addition was in June. Those unable to use the application on their phones would have to use thewebsite version. By Thomas Mahlon McCormack 7 months ago, App locks up when asked for "Date of Arrival", I am flying into Vancouver, Canada from the USA on September 19, 2022. I seem to remember us chatting about another cruise years ago that you had to cancel. All went ok till the very end, it advised me that my application was refused, no explanation. Alert! Keep getting message Please check that the email address and password you entered are correct, and that your device is connected to the internet. I have tried numerous times to use the forgot password feature and gotten verification codes. Krista Schofer thanks! I am using an iPhone XR with IOS version 15.5. Do we both use the same scan which I received. I keep getting a error code 5-503 even if on Wifi or 5G. That's all they seem to be interested in anyway, instead of having to perform this elaborate waltz with ambiguous forms? Trying to register on an iPhone is difficult but had to use it so we could download app. That goes forever. I'm reaching out to you because you both seem very knowledgeable about ArriveCan and the cruise specific forums are just confusing me more than everso my question, I will do ArriveCan on Thursday for my flight into Vancouver on Fridaymy cruise starts Sunday, so still within the 72 hours of completing ArriveCan. (and I'm on HAL and they haven't said much about ArriveCan). Will I need to upload my pre cruise Covid test results as well? Reading down further in the section of instructions you provided will reveal the following: Maybe that changed since my cruise in May leaving Vancouver.