Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). Please try again later errors that lock me out of playing a recording appear to only affect one recording. The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. Its a very easy thing to do, but if youre not sure how, just follow these instuctions: Theres a slight chance your game isnt compatible with the Game DVR feature. So disappointing. I agree, this CDVR issue seems to be similar to that of a week or two ago. Press DVR on your remote to access the Recorded List. It does not appear to be one particular channel or program title. For the past two or more weeks the performance recordings disappear from my DVR (before I get a chance to see them) when the next day's recording of the results show begins. Hello, @horigan, thank you so much for giving us that update! 12:26 PM What's happening? And when I selected the program the episode information had the appearance that it was recording. I was advised it was a Freeview issue, not Samsung's fault, but when pointed out the same happens with the built in freesat they went quite on that. The programs were for Home Again recorded on a local channel. The Cloud DVR is really annoying at times. Guiding you with how-to advice, news and tips to upgrade your tech life. Before starting the troubleshooting process, however, check if your PC has the latest version of the Xbox app on Windows 10. Press the Recorded TV button on your remote if your recorded program is frozen or missing. To fix the issue, restart Game DVR: Close the game. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! Highlight "Play" and press SELto start watching. Type your message in the text area near the bottom of the window Press Enter to send it. Please try again later errors that lock me out of playing a recording when I have the time to watch it, which is he whole purposes of doing a recording, are especially frustrating. When three white dots appear on the screen, unplug the receiver/DVR again. When I go to the live show, it says it is recording, but its not. I sent screenshots and info to the Community_Help handle message. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. In the DVR settings, the show is set to record 9pm-10:03pm. 03:03 PM Please try again later. I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. If you are having troubles fixing an error, your system may be partially broken. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. Continue pressing the Resolution button until the TV displays a picture. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . When you start to fast-forward, you'll automatically be returned to where the show picks up once the break's over. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. Samsung know all about this issue but will not admit to it. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. No red dot will come up and have tried everything. 05:56 PM Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm in the seacoast NH area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package., -----------------------------------------------------------------------------------------, My DVR is refusing to record some shows and I'm unable to determine why. This is what I've tried:, Anything else I'm missing for troubleshooting? All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. I do not have this type of problem with any other streaming service. Hey there! They start on time and finish 3 minutes late. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? and our Very frustrating. Then choose Game DVR and enter your preferred keyboard shortcuts. I wanted either recognition that the device was faulty or that the design firmware was the problem. We're sorry that didn't solve your issue. Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. Would I recommend Samsung to my friends - what do you think? Technical support is no help. If you have any comments, questions or suggestions, just let us know in the comments below. in, It as know issue with all Samsung TVs since the ks series. This is what I've tried: However, not all browsers allow you to take advantage of all the new features. in. You can also select Win + G in the event that the shortcuts do not work for a full-screen game. When I checked the app, these out of date scheduled shows did not appear. Solution 1 Make sure your computer is compatible with Game DVR. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. If you still cant access the game bar, maybe your game is simply too old for it. Hope this helps, 09-11-2018 Sign in. Were mainly talking about older games here, because new titles are all compatible with this feature. We have a 32 Vizio smart TV. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. The others, by component connection. So if you have this problem report it as a fault to you retailer. Thank you for that information. However, I was able to re-add these particular shows. Help would be appreciated. To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. Should I be calling Spectrum Support on this issue? Power cycle your DVR / NVR. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. Unplug the receiver or DVR power cord from the wall or back of the box. Has anyone experienced anything similar or able to suggest anything that may help us fix this? Turn on your TV and select the matching HDMI input for Optimum Stream. All of the three remote Receivers are served by coax from the gateway box. That is great news!! It seems that intgermittent problems are occuring with Cloud DVR across divisions. Its not even worth it to watch a recorded show because you miss so much. Confirm your recording settings by pressing the Menu button on your remote. AMD: AMD Radeon HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series, and R7 series. (This same exact issue also happened to me from 19 to 22 April. To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. I also pointed out that I own a older 32 inch Samsung Smart TV nd Samsung freesat recorder which work fine. My 6:00am appears to have started recording correctly. They all show the same list of recorded programs. I have my DVR set to automatically record several shows. This article covers common troubleshooting steps to help resolve DVR related issues. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. Report to your retailers as a fault immediately. TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. the CDVR. Optimum.net is compatible with a wide range of browsers. Or is it proper to address this on this platform? Using Player Controls on an In-Progress DVR Recording. Each time you press the button, the output resolution will change. We are very happy to hear that and were able to assist! Samsung have been pretty useless. Check all your drivers now in 3 easy steps: How to fix game crashes and other issues on Windows 10. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. If you look on I posted my emails I had with the UK CEO. mv020 over 6 years ago. First, you will need to open the Optimum App on your computer or device. This has been going on for a bit and I know she did call Customer Service at one point and all they did was remotely reboot the box and it didnt fix anything. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. I anyone else having this problem? Question About Spectrum Voice (Landline) Caller ID Information? Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. The occasional Recording Unavailable Were sorry were unable to play your selection. Things are looking up. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding I canceled the series and rescheduled the series and after about a minute it showed up in the recordings list. Use the power cord to connect Optimum Stream to a wall outlet. Anyone have any insight as to what the issue maybe? Plug in the receiver and DVR. in. Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. Jump to a forum. From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. We can't get your messages right now. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. 03:59 PM Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If I try the recording an hour or couple later it will play. Connect Optimum Stream to your TV using the HDMI cable. Please try again later, DCD-1002. This is the same brand, size, and type of TV shes had for a while, but this specific TV is new and was purchased June 20 2020. This happens on all channels, and al sorts of programming (TV shows, movies, news, etc). If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. Copyright Windows Report 2023. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 What's annoying is I have a cheap 32 Samsung TV which works perfect. My mother always manually sets her DVR programming. Tonight, it recorded 9:08pm-10:01pm. TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. in, 13-09-2018 Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. Only one of them is connected to the associated TV set by HDMI. Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. That post suggested that i retune the TV , not automatically but manually (under broadcasting , then expert settings). Log in with your Optimum ID and password. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. If I choose a different recording it will play fine. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. AT&T Community Forums. Some users also reported that deleting the temporary files also resolved the issues with the Game DVR, and thats the next thing were going to try: Thats about it, we ceartainly hope at least one of these solutions helped you resolve the problem with recording games using the Game DVR feature in Windows 10. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. Reconnect, and power back on. Its crazy frustrating because now were missing decent chunks of every show we record. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. Instead, type "Xfinity Support" there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Copyright 1995-2023 All Rights Reserved. None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Program didn't record. Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. I had the same issues. Make sure you've got the recording space for that marathon of your favorite show. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! Select "Xfinity Support" from that list. Select Yes. in, 21-01-2018 Want to learn how to use the Support Forums? I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. I answered the Community_Help handle message. I then retuned the tv this way by accepting the various blocks of channels shown, in my case 23 , 26 etc , (around 7 to 8 blocks of channels). I watched one and when I came back to watch the other both were gone. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. It will get about 20 minutes of an hour show. Update your apps and games in order to use Game bar with all games. Custom keyboard shortcuts may sometimes not work because some games block keys. Time-saving software and hardware expertise that helps 200M users yearly. Some show up and then disappear and then come back with a different episode number. Otherwise, just make sure Background recording is set to On, and everything should work just fine. Ask a question. There is no one else around to manually erase them. If you should need us for anything else, please do not hesitate to reach out to us! Not even when we go to scheduled shows can we find it. Apparently the DirecTV DVR is showing that General Hospital is set to record all this week and that the episodes are new, but so far none of them have actually recorded.
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