My item IS there, I take delivery of my item. Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints Ordered a 2-sectional couch, and 2 ottomans. I will probably NOT shop at VCF in the future for this reason alone. When we ordered a bed set and sectional they told us it was all in stock and we would get it in four days. We purchased furniture from Value City Furniture and were told the product was in stock only to find that two months later we have no furniture. Value City Furniture: Reviews, Complaints, Customer Claims, Page 6 The cons: Some complaints about durability. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May. After that we went and picked it up from the customer pick-up dock out back. First off, when we came in, no one greeted us and we had to seek out a sales associate. Overall rating. She had the nerve to say I am a confused individual and I let her know I was in a car accident and sustain severe injuries this why I asked for temporary accident payment waiver and she showed no empathy toward me and no compassion at all. Not ideal for the overly vain but a luxe feature nonetheless. Heres the lowdown: Youve made it to the end of this Value City Furniture review. I spoke to everyone from corporate right down to the store and all I got were sorries. Made deposit of $$$ amount. I only ordered one chair. Please lift the curse of shitty furniture stores. But I didn't start it. How to write a complaint about Value City Furniture? This was our first big purchase as a married couple. Never shop here. If you're wondering whether Value City credit card is the right card for you, read on. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. Get Details Apply Now I walked outside and yes, the sofa was defiantly a chair! I don't know what kind of stupidity I was inhale when I made the decision to go into this store and NOT check the reviews. Be warned, shoppers! 2022-2023 Slumber Search $1,000 Scholarship. 1. Very patient and kind. When we ordered everything we were told that one piece from our couch would be on back order and we would receive it the end of May. Best of luck! They said the table would be in and it was not in for another week after the date they told us. It's always deserted and after my last visit I know why. This is not a great card for people who carry a balance. Avoid this store. Thank you! We had to sleep with the mattress on the floor for the first month we lived here. It was a total rip off. Earlier this month, the Israeli Defense Ministry said it had reached an agreement to sell its "David's Sling" system to Finland. My fianc and I purchase a couch with a help of Kelemework. WTF. I have sent two people to value city to buy furniture and I will not send anybody else there. Value City - Mattress Store Reviews | GoodBed.com I will NEVER EVER NEVER EVER purchase another piece of furniture from this place. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. I now wish that I could give 0 stars. I retuned the furniture to Gurnee and got the refund. The mangers there aren't good either. Two hours later, I still have not heard back from the manager. Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. The brand is popular, having been featured in PR Newswire, NBC, and Furniture Today. Marble adds a modern flair to any interior design. Here are 8 tips for writing great reviews. Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. The selection is nothing to write home about, but the service makes up for it. Stomach. Value City Furniture offers stylish, high-quality furniture at affordable prices. UPDATE #2 = The store has worked with me to rectify all of my problems in a professional and customer friendly manner. I am making sure that everybody knows Value City should not be somewhere you want to buy if you want quality furniture. Make daily meal times a regal affair with the Posh Dining Table Set. The delivery men attached the legs to the sectional and ottoman and then I put together the leaning bookshelves. Lets head to the dining room where some of the best memories are made. I only wish I could post a pic so you could see for yourself. Working with Anne was a breeze. While options start at low prices and feature both spring and foam varieties, there are some complaints about the comfort and durability in some cases. I didn't want to give either of them the sale so I left and am contemplating even buying online. The manager preferred to be condescending. Keenan said 2023 likely won't be the last time the NFL Draft is in Kansas City. The sales lady was wonderful but once you sign the papers they could care less. I'm not sure why he is allowing Mr. Smith to work for him. It's two weeks. When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. Value City Furniture Credit Card Reviews: Is It Worth It? (2023) Day 11: Order was delivered and assembled. When if finally was in, we called to see if we could pick it up. I called Customer Service at this store, and that's the whole reason for this 1 star review. So why run a credit check but she said I'm confused. The pros: Wide selection of affordable sofas and sectionals. She worked diligently to find something nice, in store, that met all my requirements. We purchased the couch and the warranty after being told by a salesman that is anything was wrong with the couch, VCF would fix it OR credit us the $$ toward a new/different purchase. We paid for delivery service and they called us letting us know the stuff was ready to picked. Yes! I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. There was no attempt made at decreasing this fee that was again not explained. I came to Value City to see what they had and ended up with such a pushy and aggressive salesman that I never even got to try out mattresses or look. I advise anyone looking for quality customer service to choose another option. Value City Furniture was founded in 1948. What they get wrong is how badly the sales people hound the customers. Thankyou Value City Furniture. From what I can tell most of their furniture is good quality and fairly priced. Is this your company? Value City Furniture Columbia, SC-Harbison location "They delivered my kitchen table with no chairs. Shop Mattresses and Bedding - Value City Furniture He guy then went to get the table and gave us the boxes. Jake assisted us with the purchase with friendliness and professionalism- an awesome shopping experience! Absolutely horrible service! No phone call. Left the correct things and had to reschedule to replace the wrong pieces. VCF scored an "F" grade for customer service right away! IKEA is better. But you're not getting your delivery charge back, I can tell you that right now." They told me this after almost two months. I gave them all the details they asked for and all the pictures. I had been other places but wasn't finding anything in a style I liked that would fit my space. I really need a new desk and it won't fit in my Honda. Unsubscribe easily. Then I came back home and ordered a piece online for pick-up at the store. We are still without a coffee table or end tables, so that should tell you that we didn't find anything. What sets them apart from other furniture store chains and online store fronts? Scratches and cracks in the wood of the new ottoman and sectional. 2023 Trustpilot, Inc. All rights reserved. Thank Greg, but i won't be returning, ever. My furniture was purchased in September and supposed to before Christmas. 25 minutes go by, I call back and call back some more and no one was answering the phones. Sorrythat's not NORMAL wear and tear, no matter how you define "manufacturer defect". We enjoyed our experience with Value City. BEWARE!! It's too bad, because all we wanted to do was reselect a piece from them. My husband and I can be indecisive and time consuming customers, but that is part of our decision making process. I give him 5 stars for this service call. I will never buy furniture from this company again. Also didn't feel like the quality was high, and many of the options just looked plain flimsy. The girl was not very nice and didn't seem to care that my furniture was still not in my house after living here for over a month. She offered me 50% off on my delivery, and 10% off a future purchase. The customer service over the phone is HORRIBLE.. Very strange place. Youll also find hidden charging ports to keep your tech alive and powered up. They carry a few lines that look like something you could buy at Crate & Barrel or Pottery Barn, but the quality leaves something to be desired. Okay I bought the 2pc. All Rights Reserved. She tried to push for the extended plan coverage - we said no. Very knowledgeable and a great experience. Call corporate and got a nice lady to help. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. This chair has a hardwood frame with a distressed light brown leather polyester exterior. I was explaining to him as to why it was mistake on VCF's side - he cut me off by shouting at me not to yell (i was not yelling but was explaining) and that he would hang the call. Was very friendly and honest. We saved very hard earned money for a big purchase and now I'm being told that it's our fault for sitting on the couch. Value City Furniture Review: Wardrobe - ComplaintsBoard.com I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. She said the manufacture didn't deliver. it is NOT a platform bed. Information provided by various external sources. A link has directed you to this review. So yes, you might be paying less for what appears to be a nice piece of furniture, but it will not withstand the test of time. Furthermore, there was fraudulent separate purchase made when I initially signed up for my value city card (this issue was eventually resolved but took a lot of time and effort that no full-time worker has and is yet another example of this company's disrespect for customers and their incompetence). Well buyer beware, you do get what you pay for. Sent back. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. Never again. value city funiture Fairview Heights Illonois We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. Lets take a look at some of the brands best-selling reclining furniture. Original review: Feb. 17, 2023. At this particular location, they don't seem too busy which causes the sales staff to pounce on you when you walk in the door some leave you alone to browse, but most seem to stalk you. They went above and beyond . We called and they said the sofa "fell off the truck" and they may be able to deliver another one sometime the next week. Value City is a furniture retailer that sells mattresses in addition to other types of home furnishings. Read full review of Value City Furniture and 1 comment . They were also very kind and polite. The company called and said one item was on back order so the delivery date was pushed back until 12/2. While speaking with the female manager, she curtly and without any desire to have a dialogue she said it wouldn't be happening. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. Now they just keep ignoring me. So a bit about me: I am a very patient, non hot-headed person. For $3,500, the Mario 6-Piece Dual-Power Reclining Sectional can be yours. So now if I don't want my bed to 4 1/2' high with the need for stairs to get into it, I have to buy this separate piece and pay for separate delivery. Do not shop here! More info. Similar to other wooden options, Value City's selection includes affordable styles in contemporary and classic styles. Not quick. They failed to deliver twice. You think you can come into my house and upturn my dining chairs and spill coffee grounds in my keurig? Nancy called with great news! 60. HORRIBLE CUSTOMER SERVICE!! Unless you've educated yourself on what to look for when shopping for pieces, Ashley, Basset, VCF, and the like can have the same level of quality.but the pricing will range. Some links on Slumber Search are referral links. Want to know more about working here? We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Did not push me to buy most expensive or anything else sales people do like that. He said manager will talk about it in some time. Value 4.0. Share. Value city had to come replace the left sectional couch several times. 2. My father made a special trip from an hour away with his truck to help us. My salesperson Trudy from the Naperville store was so knowledgeable about the product. That day came and no delivery, no call, nothing. Just wanted something that looked nice. To the manager and delivery men thankyou. About 2 or 3 years ago I purchased a chocolate sofa from Value City on Main street in Columbus, Ohio. I put in a service call to see if anything could be done to fix it. Furthermore when they fail, they try to blame it on you. I would recommend the store to anyone after the experience we have had. Your follow-up is terrible. They suck, and they do not resolve any issues that THEY create. I had heard that service was sketchy, the selection was just ok, and people had problems getting delivery or pickup scheduled. Value City Furniture is a legit company that has been in the industry for almost 75 years. They forgot our tables and didn't want to come back stating that they were not in the warehouse. When I tell him I'll leave right then, he proceeds to ask me how much I am going to pay him for him to wait at my place, repeatedly. Called the store back and the redness from the manager at the Matthews, NC store Sherida to the woman at the corporate store was something I have never heard or seen before. My couch was $999 and the quality is trash. You can get the Posh Dining Table Set for $2,950. FROM. Business Incorporated: 7/27/2000. Happy with my purchase and highly recommend shopping at Value CIty Furniture - either online or in person at their store. Something told me to comeback to the store the following day a I got a guy named Mike he was cool as a fan. They have a little clearance/outlet section in the back as well where you might find some good pieces for a decent price as well. Online: Log in to your online account and click on "Payments". We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Value City Furniture, Connect with Value City Furniture via Facebook at, Follow Value City Furniture on Twitter at, Like, share & subscribe to Value City Furniture on YouTube at, See Value City Furniture's portfolio on LinkedIn at. Sung Koo was very patient and helpful. THIRD TIME! Pay that extra $100 and go to Ashley instead. Copyright 2023 Consumers Unified LLC. Will never get furniture from here again. He sat on the couch and agreed that was a huge problem. I'm not going to lie, the selection was disappointing. THIS IS THE WORST PLACE. Now don't get me wrong there was one couch that I maaaaaaaybe would've bought as to it was $300 cheaper than the couch that I wanted at another apartment store and it looked decent. We called VCF - Tom (he is the crappiest associate i ever talked to - he cares a little about being courteous). One of our friends even said the futon was more comfy than his BED! Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. Associate and store manager gave excellent customer service. Buying a house is a huge investment, and furnishing it can be an additional cost and potential stressor, especially when you didnt budget for it properly. If not, feel free to get in touch with the brand themselves. Anyway, they end up finding my stuff but let me tell you WHAT A HASSLE. 3. I finally had a question and he responded with an attitude maybe because I didn't allow him to stalk us. She got two awesome couches and I got a futon that I LOVE! So than I called the corporate office and was asked to also send pic. Whatever you do, DO NOT purchase your furniture through acceptance now. Ah, at last we found a few to ask about the table. IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. She promised that $$$ amount will be refunded if we did not proceed with the sale. Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. 3.5. Well we gave you the box spring!" Oh EMANUEL, Emanuel Emanuel.there's always something in a name! We had coordinated picking up our dining set while we had our moving truck going to our new house. I would give 0 stars if I could. I was not previously a fan of VCF, but the last few times I've gone, I have to admit they're winning me over in terms of furniture quality/price/selection and short delivery time. I've gotten several pieces here in my last two visits. Hopefully, Kim, back in the office will take care of this as she said she would. Yes received 3 different reasons why my order is delayed. We recently purchased more furniture from another place and it was an easier process STAY AWAY!! The delivery men were great. We'll go through the top picks and talk about the ins and outs of their offerings. He is our new go to guy! Where do I start?? This mans absurd reasoning defies logic. With over 30 options to choose from, recliners start at just $399 with both power reclining and manual options. When it comes to shipping and delivery, we found a mixed bag of reviews. At the time of this Value City review, you can get it on sale for $960. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. Lucky for me, I had a warranty and was able to get in touch with the store manager and explain my situation. Share. For a great deal and excellent service go see Linda !! I chose Value City Furniture because they had styles I liked and were able to deliver quickly [], They continue: I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. 70. This Value City Furniture review believes it would be a cool and cozy piece in anyones man cave. When we got home we found out he did no give us the legs to the table. File a complaint. But when my eyes hit the prize at Value city I was sold. Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! The manager Robert refused to sell me a similar item, when pressed for an explanation his reasoning was if he sold me another piece he might lose future business. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. The next day Value City called and said the sofa is on back order and won't be in stock until January. EVER. I was also told that this is the 10th desk they have returned. 26 Resolved. They are misleading customers. You absolute buffoons. Many of the pieces look flimsy or poorly made. Very deceptive business practices. Discuss the issues you have had with Value City Furniture and work with their customer service team to find a resolution. The pros: Items on clearance can be significantly less for those looking for a deal. "Oh you wanted the slat, too?? He refused to help me and was taking the customer satisfaction to the lowest level. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. Came here a couple times to shop for a new sofa/sectional before labor day. "We are already working on an economic impact . Similar to the brands shipping policy, when it comes to returns or exchanges there are a few protocols which vary depending on how you received your order. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. It's really a shame because the furniture is nice but no way am I going there again as the overall feel was creepy druggies and snide remarks from the floor staff..strike 3. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Multiple material types. Value City Furniture Reviews: 2023 Product Guide - Slumber Search They offer made in the USA discount options, shop the look styles, and convenient payment options that include no money down financing options.Overall, customers have good things to say about VCF and their in-store experiences. We've had issues with them from the time we placed our order. Ask a question about working or interviewing at Value City Furniture. The couch legs had to be put on once I got home as expected. I have an excellent experience two years ago. My merchandise had a sales ticket on it. PLEASE go out of business. You need a large warehouse to have furniture the day off and we don't have one" I greatly didn't appreciate the condicending tone in his voice. I bought furniture from this location, along with it I bought the extended warranty for damages. Although we did not buy that day we will be back. Enjoy reading our tips and recommendations. He's on vacation for 9 days." I also took a trip to the beautiful glass end tables and server that we brought. Still no resolution as I am waiting to hear back on when and how they are going to fix this problem. NOTHING. Instead of checking out my wife, maybe focus on getting the job done and upholding the VCF logo that they represent on yheir shirt. In addition to the top categories above, Value City Furniture offers a wide array of other furniture products, such as: Value City Furniture can be found in many US states, mostly in the midwest and eastern regions. We will never return to VCF. I'm only giving 3 stars, as I find 90% of their furniture is nice in appearance with below grade workmanship. not only that, but at a great price. Prioritize your sleep health with a mattress that ranges from a twin to California king, and retails for $1,200 to $1,700. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. So we looked around. The furniture looks cheap and the prices are too high. I'm assured it will be at my local store on Monday 11/25, and I will get a call to schedule pickup. Greg seemed too kind and too smart to have such terrible employees. I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors. Looking for furniture in the clearance section as well as purchasing a new couch and then replacement cushions for that couch. The staff is obviously paid by commission because they rush to you the second you walk in. Value City reclining furniture aims to make your downtime even more soothing and comfortable. Very friendly, knowledgable, and helpful. Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for." Sara in Phoenix, AZ. Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. Also i was told that furniture orders could only be held for 10 days (no one told me that at the time of sale). Value City Furniture Reviews: What Do Customers Think? Value City Furniture Reviews - Glassdoor Yes, I want the slat. 4. Its designed with a traditional and AirGel memory foam to help promote body temperature regulation. Not a single apology from anyone spoken too and no return calls back from the corporate office. A bit pricey, but for the function and style, we thought it was worth it. Before we take a look at the brands most popular items, this Value City Furniture review will quickly point out the key highlights: Value City Furniture is best known for its selection of reclining furniture, dining room sets, and mattresses. You can find a Value City Outlet or retailer scattered across the US. Anyway we took our time and made a great selection. He calls back in 10 mins saying that Manager is busy and said that he will work with me to reorder the bed. So again, I'm being deflected over a year and a half later for them selling me "Expensive" garbage. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. Needless to say we left. What he didn't know is I had said to my fiance before walking in that I didn't mind upping our budget if I found something I liked. The customer service over the phone is HORRIBLE. I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. It took 3 rentals & 2 trips to the store to get the right furniture! Save yourself the trouble, headache and stress. Bought a sectional from here there's no connector that holds the two couches of the sectional together so every time someone sits down the couches slide apart. I opened the box and there were 2. I called customer service. Then they hung up twice but said the call was disconnected. Really!?? Liked it so much we came back for another one! I didn't want war. Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. I should send them the bills from my massage therapist. KMAN News Director and host of In . Please use a valid email. On December 6, I received a wardrobe. When calling the store to get it exchanged I was told I should have unboxed it at the store and checked for damage. She waited for quite a while and our furniture never showed up. Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base.. He also said that i need to pay additional charge for delivery(129$). Are I Bonds Worth the Hype? - NerdWallet We found a really great one with expandable panels for $350 which we thought would work great in our small place. I will return to Robinson Center VC for future purchases Eric, in the customer service department, did an above and beyond job at rectifying and compensating me for a delivery issue. Bought a desk today and when unboxed realized it was broken. Want to take your money then don't care about you. It's a clean form of scamming. I would definitely recommend the salesman and the couch! After almost giving up we walked just further and found our sectional. Which I did Joe called me and explained that there was nothing they could do it wear and tear and maybe the company that manufactured the furniture made it in correctly how is that my responsibility. They came out yesterday with a nice, new box spring. Go see Zaim! I Will be sending my friends and family to her for sure. DON'T. Sectional is the wrong piece. Johnathan, the manager, assures me that he will get to the bottom of this, and take care of the problem, even if he has to make the delivery himself. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! Who is the founders of Value City Furniture? Greg seemed like a good guy. Russian missiles have struck warehouses reportedly storing ammunition at a railway depot in the Ukrainian city of Pavlohrad, in an apparent effort to . 5 star in my book!!! The salespeople were lost and didnt know what they were selling.
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