Please visit our careers website for more information Need to speak to someone? If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. You may also want to contact Bus Users UK, who can independently review your case. (edited 10 years ago) Reply 3 10 years ago A 20 Disabled children should be booked as children rather than 'Disabled'. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. Additional information: X4 has 46 stops and the total trip duration for this route is approximately 42 minutes. This means that we may include adverts from us and third parties based on our knowledge of you. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. Simply place your free travel pass on the reader and if you want to pay with cash, put 1 in the cash chute. Apply for the refund at the ticket office where you bought your season ticket. Your Ticket is our property and shall be returned to us on request. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. Travel shops based at bus stations across the Black Country and used by . (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Subscribe to our daily newsletter! (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Birmingham & the Black Country nxbus.co.uk Joined June 2011. To see a list of accessible coach stops please click here. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. (lines open 8am - 8pm 7 days a week). Have you received the letter they send you? You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. KPMG has received a fine of 1.75m, which has been reduced to 1,023,750, whilst former partner Sykes will pay 75k, which has been reduced to 43,875, as a reflection of both KPMG's and . The charges will be confirmed during the booking process. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. If you're happy with the use of cookies by West Midlands Combined Authority
Children aged under the age of 2, must be accompanied by an adult aged 18 or over. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. READ MORE: West Midlands tram repairs could last beyond Christmas as frustration boils over. National Express West Midlands is changing its timetables from Sunday, December 5. If you are not sure of who you need to contact, call our main switchboard number. You can apply for a refund at the station you bought the ticket from. If you want to pay by contactless, ask the driver for the 1 ticket and place your contactless card/device on the reader when instructed by the driver. A community pub has enraged residents after a new firm running its car park began fining people 100 for just reversing on the land. We welcome highly trained assistance dogs and assistance animals on our coaches. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. content you might be interested in. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Community outraged after Wolverhampton pub car park operator fines You will be responsible for the cost of returning any Tickets to us. Make a Payment | IRCAS National Express Group PLC National Express House Mill Lane Digbeth Birmingham B5 6DD Registered No: 2590560 Main Switchboard Tel: 08450 130130 Note: Calls to this number cost 3p/min plus your telephone company's access charge. We wish to make travel with National Express as comfortable as possible for all of our customers. Copyright The Student Room 2023 all rights reserved. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. National Express West Midlands is opening Wolverhampton bus garage to the public for the first time since 2019. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). Revealed: The new bus route map of south Birmingham However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. 1 | Acocks Green Village - Five Ways (via Springfield, Moseley & Edgbaston Cricket Ground) 1 | Dudley - Tettenhall Wood (via Sedgley & Wolverhampton) 1S | Solihull - King Edwards High School (School service - available to the general public) 2 | Warstones - Bushbury Hill (via Penn . We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. must produce it with your Ticket for inspection when asked. Entry refusal on a bus by driver. Does anyone know an A/A* essay structure RS 10/15 makers? (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. (i) You may store luggage in the hold of the coach, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x50cm x32cm and weighing no more than 20 kg. If you bought a season ticket on Direct Debit and dont need it anymore, you can cancel the Direct Debit online instead of asking for a refund. In this case, our liability depends on other factors explained below. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. Save with National Express West Midlands | National Express You will need to ensure that your Ticket is valid for the entirety of your Journey(s). To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Such stops are shown on our published timetables. There must also be 3 months validity left on those tickets. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. The route of the 77 will be the same between Sutton Coldfield & Blackwood Road, then Foley Road West and Chester Road to Hardwick Arms. Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Mayor's urgent bus strikes plea to bus drivers & National Express West Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. BUS STRIKES - Coventry users to be impacted as NXWM drivers (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. To see a list of accessible coach routes please clickhere. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. National Express Group PLC 2023. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. 76 Route: Schedules, Stops & Maps - Kings Heath (Updated) To get a refund on multi-day tickets, you must have at least 5 day tickets remaining on the card. (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). Tweets. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. The initial offer of the employers was for a 14% pay rise, which appears well above inflation. The Met Office recorded a . Note: Calls to this number cost 3p/minplus your telephone company's access charge. How do I explain to my parents I don't want to do medicine? Andrew Tate arrested for human trafficking, Official UNIVERSITY of BATH 2023 entry thread. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. The amount youll get depends on: It does not matter what type of ticket you bought. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. Nothing in these Conditions shall affect your statutory rights. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. "Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. Sunshine and showers as temperatures rise for bank holiday You should comply with any such request where you are reasonably able to do so. Bus 935 provides an alternative between Streetly and Walsall. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. We will not be obliged to carry any Luggage which has not been properly labelled. Therapeutic Times with Persephone and Pals! Youll need to provide: You can only get 2 of these refunds per year. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. if it is an open return Ticket (i.e. Make an Appeal - Penalty Services Official: Keele University A100 2023 entry Applicants and Offer Holders thread. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. It is not their Birthday !! We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). (b) If you wish to amend your Ticket: Please refer to Condition 3.5. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Local Bus Services | NX Bus West Midlands "Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold.
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