8. If you fail to complyyou may not be allowed to board the train and in such circumstances a refundis only available where the ticket type allows. 0000165069 00000 n Beyond this point you will not be able to claim a voucher. 0000145106 00000 n But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy. 0000249382 00000 n All rights are reserved by Eurostar International Limited and its associated companies. 0000151684 00000 n Where there is any inconsistency between these Conditions ofCarriage and the mandatory requirements of the PRR, the PRR will prevail. 0000039005 00000 n If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. 5.1 We are only liable to you as set out in this agreement. You dont have to travel before the expiry date, simply make your booking by then. 0000120843 00000 n where claim forms can be obtained immediately via email or by downloading from the site. Meanwhile you're waiting and not getting any money or any action undertaken. We have teamed up with Allianz Global Assistance to provide travel insurance About us . If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. . 61. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). The copyright and trademark protected material including, by way of example only, the trade mark "Eurostar", reproductions of Eurostar trains and the Eurostar waves logo contained in this website belong to Eurostar International Limited or its associated companies. 0000148590 00000 n Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. 50. hUmPTe>"!P[Ah2"C bBP2#]CDvG\@@QT]?CAkBiWGW| x@t68^ x2ohoQ/JB/"hIVuU/WUa8-w_\YPw( &_5[Z@F)InpkXuLsp$2JV]'fLksvg2q[w!hR>9"P9>G7_xzF}icM'iiw]wB.,=8{,K? This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. In such circumstances a refund or exchange is only available where the ticket type allows and may be subject to exchange and service fees. Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. 19. 0000118903 00000 n You accept the risk of any failures to your hardware and/or software as a result of using the service. 44. Home | Eurostar Help Centre If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. Compensation - Eurostar Help Centre - force.com Whilst Eurostar International Limited tries to ensure all fares, conditions and times are correct it cannot be held responsible for errors or omissions. Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? The decision of Eurostar in all matters under its respective control is final and binding. 0000248242 00000 n 0000206901 00000 n A firearm certificate will be required and a European Firearms Pass may be required. 0000219328 00000 n 0000188901 00000 n Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. 0000438622 00000 n Do not disturb other people nearby with excessive noise or alarming imagery. 0000200149 00000 n Authorised firearms not requiring a certificate e.g. PDF Premium refund requests (14 day cancellation period) Eurostar 49. 10. 0000194103 00000 n PDF Your cover details (14 day cancellation period) 08432 186186 Eurostar 0000135589 00000 n Eurostar terms and conditions states, "You or anyone in your party may cancel a City Break / Train + Hotel booking at any time by sending written notice to us. For any other information, please visit our Help Centre. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. All flick knives, gravity knives and daggers.Folding pocket knives with a blade over 3" (75mm) in length are also banned. Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. 0000018191 00000 n 0000264420 00000 n Eurostar cancellation insurance - Review of Eurostar, Paris, France FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved. 0000225513 00000 n You cannot use the promotional code in conjunction with any other offer or promotional code. Home | Eurostar Help Centre 0000175087 00000 n 0000136296 00000 n If you wish to purchase a child fare you will need to refer to Eurostar points of sale. 0000145842 00000 n 0000258205 00000 n Payment for tickets under the promotional code may only be made by Maestro, Delta or Visa debit card, or by American Express, Mastercard, (online only), Delta International or Visa credit cards. 0000186421 00000 n 0000173118 00000 n Conflicting labels should be removed or obliterated. 0000124736 00000 n 7. 0000154046 00000 n 0000182031 00000 n With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. 0000171511 00000 n 60-119 minutes. I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? 0000187154 00000 n Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. We may vary the terms of your cover and the premium rates at the renewal date. Please keep your ticket ready to show or hand over. 1.1 By using the service you agree to be bound by these terms and conditions in full. Underscribe your policy online in a few steps and get your policy directly in your mailbox. 0000180583 00000 n We reserve the right to retain all or part of your personal data or any data we collect from you and disclose it to a regulator, a court, or to a public body to comply with any regulatory, government or legal requirement. 14. Cancellation, Delay and Luggage Insurance. However, third partiessuch as IT systems suppliers and commercial and marketing partners/loyalty programme partners may need to have access to the system from time to time. call. It is your responsibility shortly before you travel to check for any changes to the timings for your train. How to Get Eurostar Refunds | Step-by-Step Guide Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. 0000140080 00000 n Please check your confirmation email for your hotel's cancellation policy. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. 0000015972 00000 n Service and exchange fees already paid are not refundable. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. 32.1 This paragraph 32 applies where cancellation or delays affecting train services covered by your transport contract with Eurostar mean that it is reasonably expected that there will be a delay in your reaching your final destination under that contract of more than 60 minutes. Where there are changes in the published train times after you purchase your ticket but before your date of travel: (i) you may decide not to travel, in which case you would only be entitled to a refund if permitted in accordance with paragraph 31; or (ii) subject to availability, you may be able to exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket. 0000120132 00000 n With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. 0000155562 00000 n In addition, we may be obliged to make personal data available to authorised UKor EUforeign authorities in accordance with applicable law and regulations, notably for the purposes of the prevention, detection, defence and prosecution of crime, security and counter-terrorism. 0000225177 00000 n 0000175997 00000 n Your use of this website is governed by the following terms and conditions: 1. 0000142286 00000 n 6. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000276652 00000 n All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. 13. Eurostar cancellation fee - what : r/LegalAdviceUK - Reddit Coronavirus and Eurostar Services - Eurostar Help Centre 0000214739 00000 n 0000138496 00000 n 25. quoting reference EST 1000. 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. WHO DO I CONTACT IN THE EVENT OF A MEDICAL EMERGENCY? You need a valid ticket to travel on Eurostar, 3. Allianz Eurostar Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. This is the version of our website addressed to speakers of English in United Kingdom. Eurostar International Limited has made every effort to check and test material at all stages of production. You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000207259 00000 n 0000129572 00000 n Simply go toeurostar.comand find the tickets youd like to book. Advance BookingsWe can accept requests for group reservations up to 330 days in advance. After booking, any remaining value will stay on the e-voucher to be used before its expiry date (this cannot be refunded). If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. Copies of the Conditions of Carriage and Conditions of Sale may be obtained by writing to Eurostar UK Sales, Times House, Bravingtons Walk, London, N1 9AW or via the website:www.eurostar.com. If any part of these Conditions of Carriage is found to be invalid or unenforceable, that shall notaffect the validity or enforceability of the remainder, which shall remain in force to the fullest possibleextent. Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . Audit RequirementsOur staff or agents may retain tickets for audit purposes. Eurostar cancellation fees MoneySavingExpert Forum 0000211337 00000 n Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered. Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. 0000249026 00000 n Claim for meals, accommodation and other covered expenses if you experience unexpected delays. It's not possible to use an e-voucher towards the cost of an exchange or upgrade. 0000170780 00000 n Does anyone have experience of the *comprehensive* travel insurance offered as an extra? Perishable articles may be disposed of earlier. Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. Yes. Please wait at least 24 hours before making a claim - this will give our systems time to process . Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. 23. 0000039426 00000 n The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW. Allianz Eurostar 2. 16. Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. Eurostar cancellation insurance - Eurostar - Tripadvisor Carriage as registered luggage may be refused. Call Eurostar customer service from the UK at (044) 03432 186 186. 0000135951 00000 n 0000183486 00000 n If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. 32. 5.2 You agree that, except for death and personal injury arising from the negligence of Eurostar, we shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever arising from or in connection with the service, including without limitation damage for loss of business, loss of profits or revenue, business interruption, loss of business information, loss of the use of the service, loss of goods, loss of contracts, loss or corruption or information or data or any other direct or indirect pecuniary loss (even where we have been advised of the possibility of such loss or damage). Yes, your data is only used in the purchase of our travel insurance product and not released for any other purpose. Be very careful with over insuring. ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. Can I change the name on my booking? They may be used as full or part payment against the cost of:- any Eurostar ticket purchased at the locations shown below; and/or- goods purchased at Eurostar outlets (for a list of these outlets visiteurostar.comor call the Eurostar Contact Centre as shown below).It may only be redeemed in the U.K, in person, at the following locations:- St Pancras International Ticket office- Ebbsfleet International Ticket office- Ashford International Ticket officeor by phone through Eurostars Contact Centre on 03448 224 777**.This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.Conditions of Carriage and fare terms apply for travel on Eurostar. 6. 0000421594 00000 n 0000149501 00000 n To the extent permitted by English law, this websiteis provided without any warranty or term of any kind, whether express or implied, including but not limited to any implied warranties or implied terms of satisfactory quality or fitness for any purpose. 10. If your trip takes a left turn, Allianz wants to put it right. 0000164350 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. If the ticket authorises use of the trains of more than one railway operating company, it evidences a separate contract between you and each of those railway operating companies for each relevant railway service it provides or, where the conditions of carriage of the relevant railway operating companies so specify, a contract for successive railway services operated by one or several railway operating companies. 0000008129 00000 n 0000170064 00000 n Travel using the promotional code is subject to availability and levels of availability to all destinations may change. 30. 4. 0000411630 00000 n If your trip takes a left turn, Allianz wants to put it right. 0000019371 00000 n 0000310447 00000 n . 0000135773 00000 n 58. E-mail: Insurance@allianz . 0000107648 00000 n Dangerous sporting equipment (seesporting equipmentsection). Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000128070 00000 n If we do this, we will provide you with replacement tickets or receipts as appropriate. 0000167344 00000 n Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. ), If you need to postpone your trip for any other reason,you can reschedule for a later date with our flexible tickets. 1.1 By using the service you agree to be bound by these terms and conditions in full. If you are in any doubt, make contact well in advance of your proposed journey. 0000168296 00000 n 0000195585 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. Please note that we are unable to give you any advice on whether this product is suitable for your needs. 0000169360 00000 n 3. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. 0000335152 00000 n Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. 0000251281 00000 n 0000275984 00000 n 0000119413 00000 n 45. The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). 20. We cannot guarantee that data such as emails and web pages will be sent and received satisfactorily; (ix) the service is provided on an "as is", "as available" basis without warranties of any kind. Registered in England. 0000181847 00000 n 0000190953 00000 n But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. Conditions of Acceptance of LuggageWe will accept the carriage of your luggage subject to: 43. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. Can I cancel my hotel booking? - Eurostar Help Centre Quick Links: Book a ticket . (Search your emails for 'Eurostar e-voucher'. 26. 0000285920 00000 n Claim for meals, accommodation and other covered expenses if you experience unexpected delays. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. 16. Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. Anyone with experience of Eurostar Travel insurance? 0000169182 00000 n Get reimbursed for lost, damaged or stolen bags. 0000098135 00000 n 62. Eurostar: Eurostar cancellation insurance - See 96 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. Thats why weve teamed up with Allianz to give our passengers travel insurance. 64. 0000177652 00000 n 50% of the cost of the affected leg as a cash refund. Yes. 0000247421 00000 n Mondial Assistance (UK) Limited FCA . 3.3 In relation to the app, except as expressly set out in this agreement or as permitted by any local law, you agree: (i) not to copy the app except where such copying is incidental to normal use of the app; (ii) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the app; (iii) not to make alterations to, or modifications of, the whole or any part of the app, or permit the app or any part of it to be combined with, or become incorporated in, any other programs; and. 6.2 This agreement shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. 0000160119 00000 n What happens if Eurostar cancels my train? 0000206727 00000 n 0000209856 00000 n You have a European Health Insurance Card right? 0000125478 00000 n Examination and destruction of luggageWe may open and examine the contents of any luggage you leave on our trains or premises (including luggage left unattended), before removing such luggage to a secure place. 42. AWP Assistance UK Limited FCA registration number is 311909. 0000225009 00000 n 54. 15. Don't forget to check your spam folder if you can't find the email. 0000123095 00000 n Then, when you get to the Checkout page, enter your9 or 16 digite-voucher code and click 'apply'. If your train has been cancelled or announced as delayed before departure by more than 6o minutes,you canreschedule your trip for another dateorswap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund. For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. 0000213481 00000 n 13. 0000135369 00000 n 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. Do not pretend to be anyone other than yourself. 0000197193 00000 n 0000159392 00000 n 0000122325 00000 n Any other weapon made, adapted or intended for use as an offensive weapon. Join the 1,367 people who've already reviewed Eurostar. Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. 0000016550 00000 n 0000220053 00000 n 0000022274 00000 n 0000168076 00000 n FCA authorisation can be checked on the FCA register at. 0000457837 00000 n We can only consider claims made if you provide reasonable supporting evidence of an error. 9. 0000255556 00000 n 25% of the value of the affected ticket. . Get back to the people and places you love with trusted travel insurance from Allianz Assistance. Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered.
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eurostar cancellation insurance 2023