WHAT IF I HAVE TROUBLE USING MY SERVICES AFTER WORK IS COMPLETE? WTF I have to do to give them my money in exchange for some internet. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I am developing an office park in Tallahassee, FL. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. 0000010977 00000 n
Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. Comcast has been forced to shell out $700,000 in refunds and cancel the debt of more than 20,000 Massachusetts customers after a state attorney general investigation found the company routinely jacks up consumer bills via a bevy of misleading fees. Please create your own post and we will be happy to help. Select "Xfinity Support" from that list, An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. All users should have access. We are having exactly the same problem. Gig Speed Network. 0000003459 00000 n
Hey @user_42efc9! %%EOF
Sounds just like what I'm dealing with. We actively create and expand opportunities for diverse-owned businesses in our supply chain. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. user_285696 Hey there! So far, I've been able to track down the number for the AT&T engineering department. Got frustrated with the robot on the other end and started mashing zero. I appreciate you taking the time to reach out to us here on the forums. Whether your projects include multi-dwelling units, single-family homes, student housing, or more, Xfinity Communities helps your business develop the perfect network solution. An underground cable line normally brings Xfinity services to your home. You can still watch on the Xfinity Stream app while connected to a mobile network. I have a mans number in construction that said he would take care of it. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. You can visit the, If you have questions, were here for you 24/7 at. , My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. I apologize to hear of the issues you keep running into when trying to get this tap installed. Hey @user_42efc9! which will be matched by funding from Comcast and the county, will expand the scope of the initial pilot to an additional 89 residences. I have been trying to get service for over a month now. In a crowded market, every detail counts especially when deciding where to live or set up a business. It's available on all devices and facilitates auto-texting to clients, supporting sustained customer . Contact Us | Comcast Business NEW CUSTOMERS EXISTING CUSTOMERS Let us help you find what you're looking for Ethernet Questions & ordering: (866) 429-0152 Customer support & care: (800) 741-4141 Business VoiceEdge Questions & ordering: (866) 429-2321 Customer support & care: (800) 741-4141 PRI Trunks Questions & ordering: (866) 524-7482 Each time the tech arrives to find no work has been done. I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. To Whom It May Concern, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. Sorry about that. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. <]/Prev 295588/XRefStm 1442>>
I hope you are having an amazing day! 0000203180 00000 n
Since Comcast is the last "user" of the utility pole, and the service has been abandoned, how and where does one contact someone at Comcast to remove the utility pole? Internet Help & Support. Entertainment provided by our TV boxes and Internet-connected streaming devices will be unavailable. The best communities have most conversations happening in the public boards. I've gone in store, emailed, and called to try to get someone to set up internet with zero help. Let me know. We are having exactly the same problem. 0000001745 00000 n
We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. . At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. I've talked to people in the actual construction department maybe 5 times. We need to have our own D-marc from Comcast. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. . I have had this identical scenario happen 4 times now. startxref
trailer
Get in touch with a Comcast specialist. "When we have the new ramps open, people are going to be able to get off and go right onto State Avenue, or they're going to be . I've contacted Comcast 3 weeks ago to get this started with ZERO help. . 0000003912 00000 n
Either they emailed me first or I had to go through multiple people searching by job title in the global address book in Outlook. "We delivered strong first quarter results as our . Ethernet Dedicated Internet. 0000004087 00000 n
I appreciate you taking the time to reach out to us here on the forums. A community that reflects your values and inspires others to make a positive impact. Building these partnerships helps us address our companys evolving needs, while also passing along the benefits of our success to others. My cable has to be run in the air. It's an absolute joke how terrible Comast service is. We can't cut our grass without moving the cable. 198 0 obj
<>
endobj
Contacting Comcast Construction Division We need to get an estimate for an apartment building from Comcast. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. I've had the same issue for nearly a month now. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. @user_285696 Hey there! We actively partner with organizations that support diverse suppliers, including: the Billion Dollar Roundtable, National Minority Supplier Development Council (NMSDC), Womens Business Enterprise National Council (WBENC), and national Chambers of Commerce. I am so sorry to hear that you are still waiting for confirmation of serviceability. We can help with both the service issues and the exposed cable. Its so ridiculous. PECO did their job but it has been impossible to get xfinity to come out. Were committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. Thank you so much for reaching out to us here on our Community Forums platform. I cannot tell you how many times we have called customer service to no avail. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Update: 1-26-21 so had another appointment today after customer service said I'd get tap installed and in home install today. I want to look further into this and get you some answers, we thank you for your interest in our services! Coordination of scheduling between Subcontractors, Operations Manager, Energy Adviser, Scheduling team, and Customer. @ComcastMichael can you please reach out to me as well. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Connectivity and managing Your Comcast Business network. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. If anyone with xfinity is reading this please help! Then search Xfinity Support to start a chat with us. Below, youll find options for residential and commercial spaces. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. The area is built up with tons of other buildings in the area so I don't understand how you can't get someone out here? Is there a number to call? The cable runs across my neighbors property. We had our electrician install conduits between the poles. September 19, 2022 Comcast Completes $4 Million Expansion to Nearly 2,000 Additional Homes & Businesses in Northern Utah August 29, 2022 Comcast proudly sponsors the August 26-28 'IMPACT Black Women Experience' a partnership with IMPACT Magazine August 2, 2022 Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. No one at 800-COMCAST seems to give a hoot about an appropriate contact. Pittsburgh, PA 15235. They ran a cable above ground for 400 ft. My service is terrible. We'll be there to help. COMCAST CONTACT: Anthony Vataloro 617-279-7037 Anthony_Vataloro@comcast.com 0000003156 00000 n
Select "Comcast Business" from that list, - An "Comcast Business" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, We need to get an estimate for an apartment building from Comcast. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If anyone with xfinity is reading this please help! 0000001442 00000 n
Get Support Find an Xfinity Location Check the status and hours of locations near you. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. 198 41
0000004603 00000 n
Thats why offering high-speed, high-performance connectivity on a powerful Gig-speed network can really make a difference. Did you make sure to scroll all the way up? WILL MY XFINITY SERVICES ALSO BE INTERRUPTED? We've received a quote of over $13,000 to construct cable to our home. The project is in Gresham, Oregon and there is service in the area. All I want is internet and home phone - there's a box in front of my house. @ComcastJodie I do not have a chat option. Edit 2: Ill track my progress here and post any useful info I uncover: At&t: called a few numbers, got kicked to sales -> tech support -> advanced tech support (turned out it was just the repairs department) explained my predicament and that I'd been getting transferred all morning. Heres how you can prepare: To receive real-time service alerts throughout this process, Primary Managers can register their mobile number in My Account. I apologize to hear of the issues you keep running into when trying to get this tap installed. I edited your post to remove the addresses and your contact information from the public forum but have it noted, so if you can please click on my handle (Comcast_Gina) and send a private message with your name andthe business name, I'll get to work on this for you , I am looking for a contact to scheduleunderground Comcast installation for a new subdivision in Tallahassee Florida. If install can use temp line they create ticket for underground line which is installed later (2-3 weeks generally). Were enhancing this network over time and location-by-location, which briefly disrupts your services. This work, which will include laying over eight miles of fiber, is expected to . 0000004257 00000 n
You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. Comcast: someone below provded me with this number.. 1-800-XFINITY. It's a new townhome that is finished and I am moving in tomorrow. Edit: ok this is the only number to get through it appears. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Jan 2009 - Dec 20124 years. =afd(q :g_Sf`o8Oi~iY:. How do you not have internal numbers to contact another internal department? We have spent more than $16 billion with diverse Tier I and Tier II suppliers since YE 2010, including more than $4 billion in 2017 alone. @user_285696 Hey there! Good morning, gangelo88. This way were able to help your business do more and connect more. Restrictions apply. Now I expect to get a bunch of calls from a bunch of panicked engineers who will have no idea about this project, and I'll have to explain I just need a cost estimate for a proposed relocation. If anyone knows how to get in contact with Comcast or WOW! You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm Instead of having overhead cables across our backyard, we are burying all of the lines. My cable has to be run in the air. I responded to your private message, Please send a response there. Prepare for Construction | Comcast Business How your business will be affected When work in your area begins, both Comcast Business and Xfinity services will be interrupted. CAN SOMEONE JUST HELP INSTEAD OF FORWARDING ME TO SOMEONE ELSE?! To do so, click on the chat icon located at the top right of this forums page. You can visit the, We recommend restarting your gateway once service has been restored. It's an absolute joke how terrible Comast service is. I would really appreciate any input. Calling 8-1-1 before every digging job gets the underground utility lines marked for free and prevents undesired consequences. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. Is there a way to contact Comcast construction Division directly? I've gone in store, emailed, and called to try to get someone to set up internet with zero help. I can surely submit a ticket to see if this piece of equipment is ours. We are continuously expanding opportunities for new businesses to partner with us, and this is an important part of having our commitment to Diversity & Inclusion (D&I) extend beyond our business to benefit others. Why do I have to start a new chat, why can't you help me? I told them get me connected then we'll wory about pricing at this point. So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. I have been trying to get service for over a month now. Ive never seen a company treat PAYING CUSTOMERS like this. 0000202451 00000 n
@user_1eb5a5 Hmm. I've done that way of contacting you and it's gone nowhere. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. If you can start by clicking on the chat icon in the upper right-hand corner of this page and searching for Xfinity Support, you can initiate a PM with us that way. Hicatlusainc. Today's top 301 Comcast Construction jobs in United States. 138.6 mi Comcast Service Center. The cable runs across my neighbors property. 0000002852 00000 n
Give commercial spaces a cutting edge A high-speed, high-performance network designed for business It's been 2 months and I still have nothing. 0000001622 00000 n
I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. Pittsburgh, PA 15236. New Kensington, PA 15068. All users should have access. I have had this identical scenario happen 4 times now. 0000003762 00000 n
CONSTRUCTION MEETING MINUTES DATE: APRIL 3, 2023 . Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. However I haven't received the cal Since you have already sent a PM, I will continue to assist you through there. @user_1eb5a5 Hmm. See https://comca.st/3vNQ9Ag for an example. Ive never seen a company treat PAYING CUSTOMERS like this. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. We'll be there to help. 0000008766 00000 n
I called Comcast Business and was told the ticket was still open and I should expect someone yet that evening. Let your business or community stand tall with a custom network infrastructure. PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Your business will experience a service interruption while network construction occurs in your area. @ComcastJodie I do not have a chat option. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. If available, they will appear as. Supervisor put in a ticket. Yeah sounds like similar situation. Comcast has cut service to the house as it has been torn down to be rebuilt in the next few weeks. We understand the process can be confusing, but we're here to help. Edit: What I really need is someone who can give me a cost estimate on relocation of said lines. Hi, gangelo88. Worst part is Comcast is the only thing available where we are. We can help with both the service issues and the exposed cable. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. DEPARTMENT OF PUBLIC HEALTH ENVIRONMENTAL HEALTH Water Quality Program - Cross-Connection . Reddit and its partners use cookies and similar technologies to provide you with a better experience. I will be here if you continue to experience difficulty. Hi kjyoung and welcome to the forums! We handle installation and activation, plus provide on-going support. The two Comcast construction specialists I've spoken to they explained that there is a Comcast service point 100 yards down my driveway. Washington, PA 15301. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Here's how you can prepare: Internet All devices on your network will be offline - Xfinity WiFi hotspots may also be unavailable. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. Vice President, Procurement, Comcast NBCUniversal Our Commitment We're committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. At 7.45 pm I hadn't heard anything from Comcast. Hi, gangelo88. All devices on your network will be offline Xfinity WiFi hotspots may also be unavailable. , I really need to speed up this since we are planning to move to the new office in Sep., we need to have the internet service before we move in. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. 0000004361 00000 n
Our home has multiple residents (I rent it out) who would be getting their own individual lines of service to their portions of the house if Comcast brings service. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. Phone services will be unavailable, including landline support for emergency calling. Comcast. Sales kicked me back to tech support. All they can do is reschedule. My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. How do you get service?!. These partnerships have proven to be key to the success of our Supplier Diversity program. Did you make sure to scroll all the way up? We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. I don't know what else to do. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. Can you please send me a private message with the address and you phone and email so I can reach out to the sales team to see if I can get the correct contact?
Sample Script For Emcee On Company Event,
Cybersource 481 Reason Code,
Articles C