SEARCH/NO EXPECTATION OF PRIVACY. I can understand the confusion on who is responsible in this matter. Delivery change requested refers to a request from a customer to change the details of their delivery. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. Please note that orders are processed only after a billing address and other billing information has been verified. Can I leave a ticket at will call for a friend? Do I need to enroll in My Choice after I create an account? Holder covenants not to sue any of Releasees for use of Personage as provided herein. Unfortunately your request is denied. Required fields are marked *. We act on behalf of a seller (our Client) when selling Primary tickets. We have made changes to our Privacy Policy. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. I asked to talk to a manager, but apparently one isn't available for ***** hours. Service Alert Due to Situation in Ukraine. To do so, log into your UPS account, select My Delivery and enter in your new address. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. Yes, police can investigate missing parcels. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. An adult must sign for these packages at the time of delivery. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. Get Shipping Help. The customer service rep will be able to provide instructions on how to handle the reroute. Are e-tickets different from digital tickets? By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Open an account to save 30% off FedEx Express, access time-saving tools, and more! Venue/Event Specific Terms and Conditions. I missed the delivery of my package and got a notice instead. We act as a sales agent for our Client. Footer.languageSelector.ja-jp.region Please contact us at **************************************** if we need to update your method of delivery. They will then be able to help you route the package in the right direction. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. You will also be responsible for paying any applicable taxes relating to your purchases. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. At the bottom, click Trash . If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. UPS will typically hold a package for five business days. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. . This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). They will ask you to return the package to the sender. If you are unable to find tickets or parking rights, please check back again. No refunds are offered for online (virtual) events unless the event is canceled. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. PROMOTION RESTRICTIONS. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. Youll only be charged if your intercept request is completed. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Depending on the situation, you may need to contact the sender of the package to confirm the change. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. For help with your AXS order/account . Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. All fees and charges relating to your transaction will be disclosed to you during the purchase process. x. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. All applicable fees and charges will be disclosed prior to completion of your purchase. You can try contacting them if you have any questions." Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. How long does it take to receive them? You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. I asked for a refund. The responsibility for a package being delivered to the wrong address depends if the address is incorrect or not. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Tried changing the name on my AXS account from my ex, to mine. At this time, we can't change your delivery address once the order has been processed. All attendees must conduct themselves properly at an event. Tell the driver where to leave the package. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. You may be required to provide a signature in order to return the package. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. UPS will generally attempt to deliver a package three times before returning it to the sender. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If the address cannot be corrected, the package will need to be returned. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. Listings are not considered retracted until they have been processed and a system confirmation has been issued. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. How do I change my delivery? Verification of information may be required prior to the acknowledgment or completion of any purchase. See details. Upon further review I do not see where you were told that your refund was denied. Click-N-Ship. You are urged to review all pages displayed during your completion of a purchase. If you need to change your name or email address, you will need to access your account on AXS.com. The availability of tickets is subject to change. Hi I'm ********* from **. How can I check the status of my tickets to see if they have been shipped? Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Unfortunately, my **** application was checked and I could not get my passport back before the event date. I contacted *** and **** to no avail. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. You should base your purchase decision solely on the information provided. When does will call open and close? If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Ticket Delivery. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. Dont see what youre looking for? Holder acknowledges they have no privacy expectation in connection with attendance at the Event. In general, it is not illegal to keep a package that was wrongly delivered to you. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. After upgrading, members can use My Choice to manage these packages. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. **************************************************************************We apologize for the inconvenience. Skip Send Links Send. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Latecomers may be seated at the discretion of Client or venue. comments sorted by Best Top New Controversial Q&A Add a Comment I did all of this. UPS Express Critical and freight shipments are not eligible for this service. You own the money, own the tickets but they restrict your tickets and keep the money. From the app, you are only able to change your zip code and password.